DIAMOND HEYWARD
Bronx,NY
Summary
Computer support specialist with a background in Medicaid case review, quality assurance, and cross-system verification. Brings hands-on experience supporting WMS testing, maintaining office equipment, and processing high-volume workloads while helping teams improve accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Computer Support Specialist - Temporary Support Staff
Jennifer Temps /NYS Department of Health (DOH)- Office of Health Insurance Programs (OHIP), Division of Eligibility and Marketplace Integration (DEMI)/Bureau of Downstate Eligibility Systems
New York, N.Y.
01.2022 - Current
- Determine Medicaid eligibility in the Downstate Welfare Management System (WMS)
- Conduct quality assurance activities for cases to confirm Medicaid eligibility was correctly determined & verify accuracy of data.
- Distributed Workload Management (WLM) documents to staff for effective case management. which identify changes to WMS.
- Review eMedNY for case activation and cross system verification.
- Distributed Problem Log documents to identify and address system issues affecting WMS operations.
- Assist in general testing for various system changes to WMS such as Eligibility, Undercare, Budgets & Client Notices
- Assist in the development of work instructions for conducting test cases for specific scenarios.
- Provided technical support and maintained specialized office equipment, including scanning documents and fixing the TAD and Clearance machine.
- Assisted in the Covid-19 Public Health Emergency Projects by processing over 10,000 cases.
Sales/Support Associate
Macy's Herald Square
New York
09.2021 - 01.2022
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted customers in finalizing transactions, accurately computing sales prices and total purchases while processing cash and credit payments.
- Facilitated merchandise exchanges and processed returns, ensuring a smooth customer experience.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Organized shelves and racks to ensure a visually appealing display.
Cashier Supervisor (Frontend)
Western Beef Supermarket
Bronx, N.Y.
09.2016 - 10.2021
- Led the activity of retail employees, managed recruiting and training efforts, assigned tasks, facilitated meetings, handled accounting, enforced safety guidelines, and issued disciplinary action.
- Called backup cashiers during peak hours to reduce customer wait times.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Greeted customers and responded to requests for information.
- Processed exchanges and returns by inputting in company database.
Sales Associate/ Cashier
Dr. Jays ladies
New York, N.Y.
02.2015 - 09.2015
- Processed customer transactions at the cash register. Opened and closed cash registers, balanced cash drawers, and made deposits.
- Organized merchandise displays to enhance customer engagement and drive sales.
- Transported products from storage to sales floor for effective product presentation.
- Dressed mannequins and designed store windows to attract customer interest.
Education
Associates Degree - Liberal Arts
Borough of Manhattan Community College
New York, N.Y.10-2026
Skills
- Microsoft Word, Outlook, Excel, PowerPoint Teams FrameMaker WMS, eMedNY, MECM, NYSOH Back Office, WARM, Phred Data Entry Zoom, WebEx Multitasking Abilities, Data Verification, System Testing, Prioritization, Teamwork, Time management
- Quality assurance
- Systems testing
Disclaimer
October 29, 2026 Human Resources Management Group MVS/MEE1/15341 Room 2217, Corning Tower Building Empire State Plaza Albany N.Y. 12337 Dearing Hiring Manager, Medicaid Eligibility Examiner 1/Trainee (NY HELPS) 79570, New York City, NY position at the New York State Department of Health's Office of Health Insurance Programs (OHIP), Division of Eligibility and Marketplace Integration (DEMI)/Bureau of Downstate Eligibility Systems. I am interested in the Health Program Administrator/Trainee (G18/NS) position within the New York State Department of Health's Office (DOH) Office of Health Insurance Programs (OHIP), Division of Eligibility and Marketplace Integration, Bureau of Business Requirements and Notices. Having spent nearly five years with this division and developing hands-on familiarity with our operations, Medicaid policy framework, and critical systems. I am eager to bring this institutional knowledge and proven dedication to the team in a broader capacity. I am eager about the potential for professional growth and advancement within the department. My experience working with data-related roles and a strong background in computer system support, along with my data management, quality assurance, organizational skills, and proven ability to adapt to various systems and assignments utilized at the OHIP, DEMI office align well the requirements for the position. From creating and reviewing Medicaid cases for accuracy, test cases, updating publication, mentoring staff, conducting research and analyzing data and information, working at DEMI has helped me with firsthand experience in the environment and systems used at the NYS DOH and NYC Department of Human Services (HRA), makes me a well-prepared candidate for this role. I am grateful for the opportunity to be considered for the Medicaid Eligibility Examiner 1/Trainee position. I hope to bring my dedication, enthusiasm, and expertise to the New York State Department of Health. I eagerly await the possibility of further discussing my qualifications and how I can contribute to your team. Thank you for your time and consideration. Sincerely, Diamond Howard
Timeline
Computer Support Specialist - Temporary Support Staff
Jennifer Temps /NYS Department of Health (DOH)- Office of Health Insurance Programs (OHIP), Division of Eligibility and Marketplace Integration (DEMI)/Bureau of Downstate Eligibility Systems
01.2022 - Current
Sales/Support Associate
Macy's Herald Square
09.2021 - 01.2022
Cashier Supervisor (Frontend)
Western Beef Supermarket
09.2016 - 10.2021
Sales Associate/ Cashier
Dr. Jays ladies
02.2015 - 09.2015
Associates Degree - Liberal Arts
Borough of Manhattan Community College