Diamond Hughes
Baltimore,MD
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Social Work. Respectful and compassionate professional offering 8-year background serving community by providing guidance for clients in need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Coordinator
Sheppard Pratt
Towson, MD
12.2023 - Current
- Served as a primary point of contact for up to 18 clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Care Coordinator
Hope's Sake
02.2021 - 12.2023
- Created 6 patient care programs and carrying out the coordination of the plan
- Coordinating referrals, patient enrollment, and monitor compliance
- Educating prospective clients and their families, in relation to the clients' condition and determining the level of treatment required
- Coordinate intake and discharge process of all 12 clients.
- Ensure high quality of care is initiated and maintained
- Conduct random drug tests
- Supervise 8 staff members.
- Obtain vital signs
- Advocate and find resources desired by the client
- Medication tracking and administration
- Counting prospective clients and building partnerships with hospitals and other recovery homes
- Maintain clients information
- Coordinate any community activities including health care appointments.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Patient Care Technician
University Of Maryland Medical Center
06.2020 - 01.2021
- Maintain medication stock, MAR and administer medications
- Obtain vital signs
- Start I.V's
- Assist in patients admission and discharge
- Catheter, Trach, Ostomy bag & etc care
- Provide direct patient care
- Maintain mandatory trainings
- Assure patients has all medical supplies in room
- Dispose of any and all soiled items
- Document medical information
- Communicate with patients family on patients behalf.
Certified Medical Technician
The Arc
05.2018 - 06.2020
- Maintain medication stock, MAR and administer medications
- Recognize and appropriately work with intellectually, psychiatric, physically challenged individuals
- Have input in Individual's care plan
- Be proactive
- Have de-escalation skills
- Review patients' progress and the effects of medication in the patient
- Perform cleaning of room and equipment
- Keep accurate records of patient details, medication, billing, and other activities
- Provide direct patient care, such as bathing, dressing, feeding patients and assisting in examinations along with treatments
- Document and organize patient information on weight, height, and vitals.
Education
Bachelor of Science - Social Work
Morgan State University
Baltimore, Maryland05.2019
High School Diploma -
Merghanthaler Vocational Technical High School
Baltimore, Maryland05.2014
Skills
- Case Management
- Crisis Intervention
- Behavioral Health
- Individualized service plans
- Attention to Detail
- Excellent Communication
- Reliability
- Team Collaboration
- Problem-solving abilities
- Adaptability and Flexibility
Certification
- CNACPR Certification
- AED Certification
- BLS Certification
Timeline
Service Coordinator
Sheppard Pratt
12.2023 - Current
Care Coordinator
Hope's Sake
02.2021 - 12.2023
Patient Care Technician
University Of Maryland Medical Center
06.2020 - 01.2021
Certified Medical Technician
The Arc
05.2018 - 06.2020
Bachelor of Science - Social Work
Morgan State University
High School Diploma -
Merghanthaler Vocational Technical High School