Diamond Jennings

• Greeted customers and offered assistance for increased customer satisfaction.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Utilized customer feedback to improve product offerings.
• Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
• Managed efficient cash register operations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.

-DJing

-beat-making

-songwriting

-recording

-audio engineering

-music video filmmaking

-photography

-graphic design

-fashion design

-branding

-style

-image

-music business entrepreneurship

-financial literacy

-training in trauma-informed care, dynamic mindfulness, non-violent communication, and restorative justice.

-Contributed to creative process through original ideas and inspiration.

-Managed studio operations efficiently, organizing workspace layout while maintaining necessary supplies inventory levels.

• Communicated with customer support for clarity on questions that were not answered in the online FAQs
• Established personal connections with customers, exceeding customer service expectations
• Accurately tracked customer orders, identified, and resolved any issues during order fulfillment

• I would take clothes out of a large bin in the fitting rooms, and I would either hang or fold them and then once the bin is empty, I ran/put the clothes back to where they go in the store
• I made sure every area I stopped at to put the clothes back in was clean and organized because I didn't want customers to trip, fall, and hurt themselves
• I was also head cashier for some of my shifts where I would give excellent customer service to every customer I had to help telling every last one of them about our loyalty program and how they would get 30% off of their purchase if they applied and got approved for the Old Navy credit cards
• I also worked on the sales floor, where I would do recovery in whatever department the manager would tell me to recover in such as fixing the clothes folded down on the tables, fixing and putting the hung clothes in order by color and size, and organizing to make the area look nice
• In January 2023, I was awarded for most improved performance, managers always noticed how well of a job I did with go backs, or the amount of credit cards I've opened up
• During some night shifts, managers would tell me that I've "saved the store for the day" because when other employees were at the register, they would have 0 cards opened but when I got put at the register I had at least 2 opened every time.