Diamond Jennings
Houston,Texas
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2026
2026
years of professional experience
Work History
Aircraft Cabin Cleaner
G2 Secure
Houston, TX
06.2025 - Current
- Cleaned aircraft interiors to ensure safety and comfort for passengers.
- Inspected cabin areas for cleanliness and compliance with airline standards.
- Operated specialized cleaning equipment for efficient maintenance of aircraft surfaces.
- Collaborated with crew members to prepare cabins for boarding and post-flight services.
- Trained new staff on proper cleaning procedures and safety protocols.
- Managed supplies inventory to maintain adequate stock levels for cleaning operations.
- Enhanced efficiency through effective time management during cleaning shifts.
- Reported maintenance issues to supervisors to facilitate timely resolution and improve service quality.
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
Housekeeper
MD Anderson
Houston, TX
05/09/22 - Current
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaning patients rooms and restrooms and also offices space and staff area
Shift Manager
CVS Pharmacy
Houston, TX
04.2016 - 08.2020
- Supervised daily operations to ensure adherence to safety standards and company policies.
- Trained and mentored new team members on efficient workflow processes and best practices.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Implemented inventory management procedures to reduce waste and improve stock accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored team performance, providing feedback to promote continuous improvement.
- Assisted in maintaining equipment and facilities, ensuring operational readiness at all times.
- Collaborated with management to develop strategies for improving service efficiency and effectiveness.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
Cashier
Walmart
Houston, TX
04.2018 - 07.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed sales transactions to prevent long customer wait times.
Patient Relations Representative
MD Anderson
Houston, TX
03/20/21 - 03/26/22
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Stayed current on community-based resources and services useful to patients.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Documented patient counters in hospital system and initiated follow-up actions.
Call Center Customer Service Representative
Access2care Non-Emergency Medical Transportation
Houston, TX
06/15/22 - 11/04/22
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
Education
Crinimal Justices
Hope Charter Academy
Houston, TX08.2015
Skills
- Interior and Exterior Cleaning
- Able to Lift 50 Lbs
- Professional and Courteous
- Service-Oriented
- Floor Cleaning, Polishing and Waxing
- Cart Stocking and Organization
- Customer Services
- Caring and Empathetic
- Registration and Scheduling
- Quality Standards and Protocols
- Client Documentation
- Behavior Redirection
- Healthcare Education
Education and Training
other
Timeline
Aircraft Cabin Cleaner
G2 Secure
06.2025 - Current
Cashier
Walmart
04.2018 - 07.2020
Shift Manager
CVS Pharmacy
04.2016 - 08.2020
Crinimal Justices
Hope Charter Academy
Housekeeper
MD Anderson
05/09/22 - Current
Patient Relations Representative
MD Anderson
03/20/21 - 03/26/22
Call Center Customer Service Representative
Access2care Non-Emergency Medical Transportation
06/15/22 - 11/04/22