Diamond Johnson
Middleburg
Summary
Driven and dynamic, I excelled at Taco Bell, enhancing customer engagement and streamlining drive-thru operations. Leveraging my adeptness in cash handling and interactive communication, I significantly improved service delivery. My ability to lead and train teams, coupled with a flexible schedule, positions me as a valuable asset in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Crew Member
Taco Bell Restaurant
03.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Sales Associate
Ross Dress for Less
02.2024 - 03.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
Taco Bell
01.2023 - 01.2024
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Team Member
Bojangles' Famous Chicken 'n Biscuits
08.2021 - 09.2021
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL05.2024
Skills
- Customer Engagement
- Drive-Thru Operations
- Menu Memorization
- Customer Service
- Interactive communication skills
- Complex Problem-Solving
- Flexible Schedule
- Problem-Solving
- Cash Handling
- Performance Improvement
- Point of sale operation
- Crew Leadership
- Point-of-sale transactions
Timeline
Crew Member
Taco Bell Restaurant
03.2024 - Current
Sales Associate
Ross Dress for Less
02.2024 - 03.2024
Crew Member
Taco Bell
01.2023 - 01.2024
Team Member
Bojangles' Famous Chicken 'n Biscuits
08.2021 - 09.2021
High School Diploma -
Ridgeview High School
Similar Profiles
Deanna LearyDeanna Leary
Food Service Worker at Taco Bell RestaurantFood Service Worker at Taco Bell Restaurant
Alexa CarrascoAlexa Carrasco
Shift Lead at Taco Bell RestaurantShift Lead at Taco Bell Restaurant
Jaheim VanwrotenJaheim Vanwroten
Shift Manager at Taco Bell RestaurantShift Manager at Taco Bell Restaurant