Diamond Kearney
McKinney,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ankita Patel Dds
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
Nurse
Christus Health
01.2020 - 12.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Dental Assistant
Midtown Dental Clinic
09.2017 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
Bachelor of Science - Medical Science
Miami University
Miami, FL05.2020
High School Diploma -
Townsend Harris High
Queens, NY06.2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Scheduling appointments
- Office Organization
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Work Prioritization
- Issue handling
- Guest Relations
- Researching skills
- Problem-Solving
- Data Entry
- Call Answering and Routing
- Payment Processing
- Basic Math
- Claims Handling
- Computer Skills
- Payment Collection
- Patient Care
- Wound Care
- IV setup
- Patient Monitoring
- Patient Management
- Physical assessments
- Patient Evaluation
- Taking vitals
- Intake and discharge
- Emergency Response
- Relationship Building
- Maintaining privacy
- Medical assessment
- Patient Relations
- Diabetes and nutrition education
- Emergency Procedures
- Treatment Planning
- HIPAA Education
- Emergency Care
- Home Health Care
- Home care
Certification
- CPR Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
Timeline
Front Desk Receptionist
Ankita Patel Dds
04.2024 - Current
Nurse
Christus Health
01.2020 - 12.2023
Dental Assistant
Midtown Dental Clinic
09.2017 - 01.2020
Bachelor of Science - Medical Science
Miami University
High School Diploma -
Townsend Harris High
- CPR Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
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