Tiffany Warren
Carrollton,TX
Summary
Accomplished Office Manager with a proven track record at Ankita Patel DDS & Fred Rabinowitz DDS, enhancing office efficiency and patient satisfaction through expert office administration and exceptional customer service. Skilled in Eaglesoft, Softdent and OpenDental Software and adept at relationship building, significantly improved workflow optimization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Ankita Patel DDS & Fred Rabinowitz DDS
04.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Treatment Coordinator
Fred Rabinowitz DDS
11.2013 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Receptionist
Synergy Endondontics
01.2006 - 06.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Northeast High School
Pasadena, MD2002
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Administrative Support
- Relationship Building
- Workflow Optimization
- Computer Skills
- MS Office
- Eaglesoft Software
- Softdent Software
- OpenDental Software
Certification
CPR
Timeline
Office Manager
Ankita Patel DDS & Fred Rabinowitz DDS
04.2024 - Current
Treatment Coordinator
Fred Rabinowitz DDS
11.2013 - Current
Dental Receptionist
Synergy Endondontics
01.2006 - 06.2012
Northeast High School
CPR
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