Diamond Knowles
Orlando,FL
Summary
My name is Diamond Knowles. I am dedicated with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality—dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Assistant
Turnpike Affiliated
04.2023 - 08.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail and scheduling appointments
Secretary
Ultimate Restoration
03.2023 - 08.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service/Ground Transport Monitor
S&P Plus
06.2022 - 03.2023
- Monitor the ground transportation at Ft Lauderdale Airport
- Implemented company policies and procedures for professional, cohesive customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Cashier/Sales Associate
Jimmy Jazz
12.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Patient Resource Assistant
Tallahassee Memorial Healthcare
02.2021 - 04.2021
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Cashier
Wingstop
08.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor's Degree - Nursing
University of Central Florida
Orlando, FL12.2026
Associate in Arts (AA) in Nursing -
Broward College
Fort Lauderdale, FL12.2022
Associate of Arts - Nursing
Tallahassee Community College
Tallahassee, FL04.2022
High school diploma -
Stranahan High School
Fort Lauderdale, FL05.2020
Skills
- Leadership Experience
- Cashiering
- Food Safety Experience
- Fast Speed
- Food Service
- Food Preparation
- Sales
- Customer service
- Cash Handling
- Medical records (Less than 1 year)
Certification
CPR Certification
Additional Information - Volunteer Services
- Boys & Girls Club - 2015-2017
- Camp Bravery - 2017-2019
- True Gospel - 2021-present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Personal Assistant
Turnpike Affiliated
04.2023 - 08.2023
Secretary
Ultimate Restoration
03.2023 - 08.2023
Customer Service/Ground Transport Monitor
S&P Plus
06.2022 - 03.2023
Cashier/Sales Associate
Jimmy Jazz
12.2021 - 05.2022
Patient Resource Assistant
Tallahassee Memorial Healthcare
02.2021 - 04.2021
Cashier
Wingstop
08.2020 - 12.2020
Bachelor's Degree - Nursing
University of Central Florida
Associate in Arts (AA) in Nursing -
Broward College
Associate of Arts - Nursing
Tallahassee Community College
High school diploma -
Stranahan High School