Diamond Lee
Houston,TX
Summary
Proven Collections Agent with a track record of enhancing customer satisfaction and reducing account delinquencies at LTD Financial. Skilled in payment processing and account management, coupled with exceptional active listening abilities, I excel in high-pressure environments. Achieved a significant reduction in on-hold wait times, demonstrating a commitment to efficiency and client-focused solutions.
Overview
4
4
years of professional experience
Work History
Collections Agent
LTD Financial
05.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Associate
Sutherland Global
01.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Burnett Staffing Agency
03.2020 - 12.2021
- Providing customers account information
- Answering any questions or concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Education
High School Diploma - Basic Education
International Leadership Of Texas
07.2020
Skills
- Payment Arrangement
- Collections processing
- Account Management
- Billing Procedures
- Collections
- Active listening abilities
- Call center experience
- Sales experience
- Attention to Detail
- Payment Processing
- Clear Communication
- Updating Customer Accounts
Timeline
Collections Agent
LTD Financial
05.2024 - Current
Customer Service Associate
Sutherland Global
01.2022 - 03.2023
Customer Service Representative
Burnett Staffing Agency
03.2020 - 12.2021
High School Diploma - Basic Education
International Leadership Of Texas
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