Diamond Lipford
Middle River,MD
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Patient Care Technician
University Of Maryland
02.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Front desk receptionist
Express Care Urgent Care
04.2021 - Current
- Welcoming patients and visitors, answering telephones and any inquiries patients may have.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors to provide information and direct to appropriate personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Investigated and analyzed client complaints to identify and resolve issues.
- Explained policies and procedures to visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Registering patients into system.
- Assisting patients with completing necessary forms and documentation.
- Keeping a clean and calm reception area
- Processing billing and payments, using medical software.
- Verifying insurances, collecting copays and patients balances.
- Emailing, Faxing, Scanning over medical records to insurance companies, hospitals, lawyer offices, etc.
- Scanning in patients lab results into charts.
- Making virtual encounters for patients for doctor.
- Scheduling appointments and telemedicine appointments for patients.
- Maintaining patient medical records/making copies.
- Help keep organization secure and safe in reference to communication and interaction.
Front Desk Receptionist
Rheumatology Specialist
08.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Baltimore Medical System
07.2022 - 06.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled space or equipment for special programs, meetings and conferences.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Scheduled appointments and maintained and updated appointment calendars.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted customers, answered general questions and directed to appropriate locations.
Caregiver
Oak Crest Nursing Home And Rehabilitation Center
09.2018 - 11.2021
- Assist residents with Alzheimer’s, dementia, diseases with daily living needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Consulted with client care team to continually update care plans.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Supported bathing, dressing and personal care needs.
- Instructed family members on how to provide bedside care.
- Assisted with meal planning to meet nutritional plans.
Education
Some College -
Bowie State University
Bowie, MDSkills
Epic
Next Gen
Experity
Certification
CNA
BLS
Timeline
Patient Care Technician
University Of Maryland
02.2024 - Current
Front Desk Receptionist
Rheumatology Specialist
08.2023 - 12.2023
Front Desk Receptionist
Baltimore Medical System
07.2022 - 06.2023
Front desk receptionist
Express Care Urgent Care
04.2021 - Current
Caregiver
Oak Crest Nursing Home And Rehabilitation Center
09.2018 - 11.2021
Some College -
Bowie State University