Le'Asanea Ivery
Atlanta,GA
Summary
Dedicated healthcare professional with over 14 years of experience in patient care coordination and program management, specializing as the Single Point of Contact (SPOC) for patients, providers, and pharmaceutical partners. Expertise in patient access programs, adherence initiatives, and regulatory compliance, consistently driving improvements in patient outcomes and program satisfaction. Known for strategic problem-solving abilities and proactive communication skills that foster collaboration and enhance service delivery. Committed to advancing healthcare quality through innovative solutions and a patient-centered approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Optum
Atlanta, GA
01.2023 - Current
- Collaborated with healthcare team to develop personalized care plans for optimal patient outcomes.
- Connect patients with insurance resources, addressing concerns and ensuring access to necessary services.
- Facilitate patient access to supportive care, including psychosocial and palliative care, and social work.
- Provide culturally sensitive services and work with interpreters to support patients of diverse backgrounds.
- Accompany patients to specialty centers, offering support and advocacy.
- Maintain regular communication with providers through emails, calls, and meetings.
- Advocate for patients, connecting them with essential resources and care services while ensuring culturally sensitive support across diverse populations.
- Foster seamless communication between patients and providers, coordinating care through various channels and facilitating case review meetings.
- Meticulously document interventions in electronic medical records, ensuring accurate and comprehensive patient care tracking.
- Develop and implement strategies to overcome language barriers, collaborating with medical interpreters to enhance patient communication.
- Acted as SPOC for patients, caregivers, providers, and pharma partners, managing 100+ patient cases monthly.
- Coordinated benefits verification and prior authorizations, achieving 98% approval rate within SLA timelines.
- Developed tailored support plans that improved patient adherence by 20%.
- Resolved access barriers proactively, reducing escalations by 30%.
- Maintained compliance with HIPAA and regulatory standards, ensuring 100% audit readiness.
Medical Assistant
Peachtree cardiology
Tyrone, GA
09.2021 - 12.2022
- Performed clinical skills under physician supervision, enhancing patient care and efficiency.
- Scheduled procedures and obtained prior authorizations, optimizing patient treatment timelines.
- Assisted doctor with in-office procedures, improving patient outcomes and satisfaction.
- Managed comprehensive patient care, from clinical assessments to insurance verification, enhancing operational efficiency in a fast-paced cardiology practice.
- Streamlined procedure scheduling and prior authorization processes, significantly reducing wait times and improving patient satisfaction rates.
- Expertly utilized EMR systems, including Epic, to maintain accurate patient records, ensuring seamless information flow among healthcare providers.
- Assisted physicians with in-office procedures and vaccine administration, contributing to a cohesive and efficient healthcare team.
- Optimized patient care workflow by streamlining insurance verification and prior authorization processes, reducing treatment delays and improving overall efficiency.
- Managed prior authorizations for specialty medications, reducing turnaround time by 25%.
- Supported physicians during procedures and maintained EMR accuracy, achieving zero documentation errors.
Direct Support Professional
WOW In-Sync
Peachtree City, GA
10.2015 - 10.2017
- Facilitated client communication, enhancing relationships and social skills, leading to improved integration.
- Guided clients in vocational training, preparing them for employment opportunities and fostering independence.
- Completed assessments and documentation, ensuring accurate client records and personalized support.
- Mentored clients in community living skills, enhancing self-development and advocacy techniques.
- Administered medications and performed venipuncture with 99% accuracy rate.
- Facilitated client communication and vocational training, improving independence scores by 15%
- Partnered with clients to educate on available services and provide comprehensive vocational support.
- Developed creative approaches to teach clients about community resources and service networks, enhancing their ability to navigate systems independently.
Medical Tech/Medical Assistant
Carestone Assistant Living
Jonesboro, GA
12.2010 - 12.2014
- Administered medications and performed injections, ensuring compliance with medical protocols.
- Handled billing and coding tasks, improving accuracy and efficiency of patient records.
- Assisted residents with daily activities, enhancing their quality of life and well-being.
- Performed venipuncture and pacemaker check-ups, contributing to comprehensive patient care.
- Maintained resident rooms and conducted housekeeping, ensuring a clean and safe environment.
- Managed comprehensive resident care, including medication administration, vital checks, and pacemaker monitoring, while maintaining meticulous records and billing accuracy.
Medical Assistant/Phlebotomist/Receptionist/Front Office
New Millennium ob/gynecology
Riverdale, GA
08.2010 - 02.2011
- Performed venipuncture and capillary blood collection, ensuring accurate specimen preparation.
- Provided empathetic customer service, enhancing patient satisfaction and trust.
- Entered medical records data accurately, improving patient information management.
- Assisted physicians with patient examinations, contributing to efficient clinical operations.
- Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
Education
Certification - Medical assistant
Mech-Tech College
Morrow, GA08.2011
Skills
- ICD Coding
- Physiology Knowledge
- CPT Coding
- Anatomy Knowledge
- Administering Injections
- Medical Billing
- Vital Signs
- Phlebotomy
- Venipuncture
- Patient Care
- Transcription
- Medical Imaging
- EMR Systems
- ICD-10
- Medical Coding
- Medical Office Experience
- QuickBooks
- Insurance Verification
- Medical Records
- Triage
- Nursing
- Medical Terminology
- Epic
- Medical Scheduling
- Quality Assurance
- Phone Etiquette
Certification
CPR Certification
Timeline
Patient Care Technician
Optum
01.2023 - Current
Medical Assistant
Peachtree cardiology
09.2021 - 12.2022
Direct Support Professional
WOW In-Sync
10.2015 - 10.2017
Medical Tech/Medical Assistant
Carestone Assistant Living
12.2010 - 12.2014
Medical Assistant/Phlebotomist/Receptionist/Front Office
New Millennium ob/gynecology
08.2010 - 02.2011
Certification - Medical assistant
Mech-Tech College