Diamond Maisevich
Kingsley,MI
Summary
Results-oriented and seasoned Customer Service Representative with a distinguished career characterized by excellence in delivering tailored solutions to discerning clientele. Renowned for adeptly managing intricate inquiries through a sophisticated understanding of product intricacies and organizational policies. Demonstrates proficiency in deciphering nuanced customer needs, consistently delivering resolutions with finesse and blending empathy with professionalism.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Bath & Body Works
Traverse City, MI
11.2023 - Current
- Orchestrated comprehensive client needs assessments, adeptly identifying nuanced requirements and tailoring product recommendations to align seamlessly with individual preferences.
- Spearheaded targeted sales campaigns, showcasing an analytical approach to market trends and competitor landscapes, resulting in a notable increase in overall sales revenue.
- Executed strategic client engagement initiatives, fostering enduring relationships and bolstering customer loyalty through a meticulous understanding of their unique business objectives.
- Demonstrated acumen in consultative selling, translating intricate product features into tangible benefits to address clients' specific pain points and exceed their expectations consistently.
Hospitality Specialist
Mari Vineyard
Traverse City, MI
08.2023 - Current
- Fostered collaborative relationships with discerning clientele, utilizing refined communication skills to navigate and resolve challenges, thereby solidifying the establishment's reputation for exceptional customer care.
- Orchestrated seamless guest experiences through meticulous coordination of personalized services, demonstrating an unwavering commitment to surpassing the highest standards of hospitality.
- Applied a strategic approach to guest engagement, deploying data-driven insights to tailor services, resulting in increased customer satisfaction scores and positive online reviews.
- Mastered the art of anticipatory service, proactively identifying and addressing guest preferences and needs to create an atmosphere of unparalleled comfort and satisfaction.
Hospitality Specialist
Tallulah Wine Bar and Bistro
Birmingham, MI
09.2021 - 07.2023
- Navigated high-pressure scenarios with grace and poise, employing advanced problem-solving skills to resolve complex issues and ensure a seamless and harmonious guest experience.
- Instituted a culture of continuous improvement, initiating regular training sessions and workshops to cultivate a service-oriented mindset among team members and maintain an environment of excellence.
- Established and maintained a database of guest profiles, utilizing sophisticated CRM tools to curate a personalized and anticipatory approach to guest interactions, resulting in increased guest retention and loyalty.
- Applied data analytics to discern trends in guest preferences, enabling proactive adjustments to service offerings and ensuring a dynamic and responsive approach to evolving customer expectations.
Guest Service Professional
Oakland Hills Country Club
Birmingham, MI
04.2021 - 08.2021
- Fulfilled a pivotal role as a liaison between guests and various departments, ensuring seamless communication and resolution of any challenges, thereby preserving the establishment's reputation for exceptional customer care.
- Orchestrated a strategic approach to VIP guest relations, cultivating enduring relationships with high-profile clientele through a nuanced understanding of their unique expectations and preferences, ensuring their loyalty and satisfaction.
- Cultivated a culture of anticipatory service excellence among staff, instilling a commitment to exceeding guest expectations through refined communication, discretion, and an acute awareness of individual preferences.
- Pioneered the establishment's guest satisfaction initiatives, implementing a sophisticated feedback analysis system that translated qualitative insights into actionable strategies for continual enhancement of service standards.
Client Relations Specialist
Metals in Time LLC
Royal Oak, MI
08.2020 - 03.2021
- Facilitated high-level communication between clients and internal teams, demonstrating a strategic and diplomatic approach to conflict resolution and ensuring a harmonious client experience throughout the engagement lifecycle.
- Managed a portfolio of high-value accounts, applying a consultative mindset to identify opportunities for upselling and cross-selling, resulting in notable revenue growth and client retention.
- Crafted and executed tailored client engagement strategies, exhibiting a profound understanding of individual preferences and requirements, thereby fostering enduring relationships and surpassing client expectations consistently.
- Applied a strategic and data-driven approach to client interactions, utilizing analytics to discern trends, foresee potential challenges, and proactively implement solutions to enhance overall client satisfaction.
Education
Bachelor of Science - Sociology And Criminal Justice
Central Michigan University
Mount Pleasant, MI05-2020
Skills
- Exceptional Communication
- Adaptive Multitasking
- Strategic Time Management
- Unwavering Team Collaboration
- POS System and Ordering Platforms
- Tech Savvy Proficiency
- Exemplary Empathy
- Astute Problem Solving
- Calm and Professional Under Pressure
- Pinnacle Patience
- Microsoft Office
Volunteer Experience
- Youth Assistance Program Mentor, supervised activities with the clients admitted to the service, Westland, MI
- Assisting the Food Bank with preparation and serving food to the community, Westland MI
Timeline
Sales Consultant
Bath & Body Works
11.2023 - Current
Hospitality Specialist
Mari Vineyard
08.2023 - Current
Hospitality Specialist
Tallulah Wine Bar and Bistro
09.2021 - 07.2023
Guest Service Professional
Oakland Hills Country Club
04.2021 - 08.2021
Client Relations Specialist
Metals in Time LLC
08.2020 - 03.2021
Bachelor of Science - Sociology And Criminal Justice
Central Michigan University