DIEDRA WINSTON
Houston
Summary
Customer-focused professional with expertise in customer service, sales, marketing, recruiting, and executive support. Trusted Subject Matter Expert known for driving customer satisfaction, recruiting top talent, and delivering measurable revenue and operational results.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Sales Consultant
Victra
Houston
02.2026 - Current
- Engaged customers to identify needs and recommend tailored product solutions.
- Demonstrated product features to enhance customer knowledge and drive sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Cultivated long-term client relationships, contributing to increased sales revenue.
- Analyzed customer needs and identified solutions to meet their requirements.
- Coordinated with team members to consistently meet daily sales goals and targets.
- Provided detailed product information to customers, including features, prices, and availability.
- Utilized point-of-sale systems to process transactions accurately and quickly.
- Maintained inventory levels and organized product displays for optimal visibility.
- Addressed customer questions and concerns regarding products and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Participated in regular training sessions on new products, services, and industry trends.
EXECUTIVE ASSISTANT
IProtect Solutions
Kingston
01.2024 - 09.2024
- Managed and optimized diaries and calendars for efficient scheduling.
- Coordinates meetings and events
- Prepared purchase orders.
- Managed incoming and outgoing emails to ensure timely responses.
- Handled inbound and outbound calls to assist customers and resolve inquiries.
- Compiled and formatted document reports to present relevant information.
- Prepared purchase orders as required.
- Email handling
- Inbound and Outbound calls.
SUBJECT MATTER EXPERT
Sutherland Global
Kingston
08.2022 - 11.2023
- Provided coaching to develop employee skills
- Delivered training sessions to enhance employee skills
- Facilitated team-building activities to improve collaboration
- Provided technical support for troubleshooting issues
- Conducted outbound calls to engage potential clients
- Received inbound calls to address customer inquiries
- Coordinated activity planning for team events and projects
- Created marketing strategy to drive customer engagement
- Compiled call reports to summarize communication outcomes
SENIOR ASSOCIATE
Sutherland Global
Kingston
05.2021 - 08.2022
- Managed incoming and outgoing emails efficiently
- Inbound and Outbound calls handling
- Addressed customer concerns effectively
- Scheduled appointments for clients
- Documented call details for tracking and future reference
PART-TIME SENIOR RECRUITER/ TRAINER
Shadrock Global
Clarendon
07.2021 - 11.2021
- Coordinated hiring efforts to align talent acquisition with team needs
- Managed outbound calls to engage potential candidates and streamline recruitment
- Email handling
- Facilitated team collaboration to enhance communication and workflow
- Coordinated schedules for team meetings and events
- Phone etiquette
- Document handling
- Meeting planning
- Maintained an organized filing system for important documents
SENIOR RECRUITER/ TRAINER
M.S.R
08.2020 - 02.2021
- Facilitated hiring process to build effective teams
- Facilitated training and coaching sessions to enhance team skills and knowledge.
- Coordinated virtual training sessions for remote employees
- Team building
- Addressed and resolved issues effectively to maintain operational efficiency and team morale.
- Inbound and Outbound calls handling
- Developed scripts for various projects
- Script Writing
EXECUTIVE ASSISTANT
Daybreak INTL
10.2018 - 09.2020
- Coordinated scheduling of appointments for team members
- Managed email correspondence
- Developed and implemented clear instructions and guidelines for team tasks
- Facilitated coaching sessions to enhance team skills
- Developed training programs
- Compiled documentation for projects
- Collaborated with colleagues and took initiative to address challenges
- Demonstrated strong self-discipline and effective time management skills
- Managed operations in Texas region
- Developed marketing strategies to enhance brand visibility.
- Developed social media campaigns
- Monitored social media platforms
TEAM LEADER/ CUSTOMER SERVICE REP.
Gadz View Technology
Kingston
04.2016 - 05.2018
- Monitored team performance metrics
- Coached team members on best practices
- Handled inbound and outbound calls and emails to address customer needs and provide timely solutions
- Handled inbound and outbound calls to assist customers with inquiries
- Facilitated team building activities
- Resolved customer issues efficiently
- Provided clear instructions and guidelines to team members
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Portmore
10.2013 - 09.2014
- Resolved customer inquiries and complaints with tailored solutions, enhancing customer satisfaction.
- De-escalated customer complaints through effective communication techniques, restoring customer trust.
- Researched customer requests and provided accurate information to resolve issues promptly.
- Answered inbound and outbound calls
- Managed incoming and outgoing emails to ensure timely responses.
HOSTESS MANAGER
Rajmaville Gaming Lounge
Portmore
02.2012 - 09.2013
- Trained new hosts on guest services and food safety procedures to ensure compliance and enhance guest experience.
- Taught hosts to anticipate guests' needs and stay ahead of demand.
- Monitored reception area upkeep to ensure a welcoming and professional entryway for guests.
- Coached hosts to anticipate guests' needs, improving service delivery and guest satisfaction.
- Processed payroll for team members, ensuring timely and accurate compensation.
- Conducted interviews to assess candidate qualifications for open positions.
- Performed stock taking to maintain accurate inventory records.
- Planned events for guests to enhance their overall experience.
- Monitored security system to ensure safety and security of premises.
BETTING CASHIER
Champion Ltd
Portmore
04.2011 - 05.2013
- Executed cash register transactions accurately and efficiently to ensure smooth operations
- Handled checks, debit, and credit card payments, ensuring secure and accurate processing
- Managed financial transactions to ensure accuracy
- Processed tickets for customer transactions efficiently
- Enhanced customer satisfaction through attentive service and prompt assistance
- Handled inbound and outbound calls to assist customers
- Arranged merchandise displays in key areas of the store to enhance visibility and attract customer attention
SUPERMARKET CASHIER
Jeniffer's Groceries
Kingston
08.2010 - 01.2011
- Restocked shelves in designated aisles for optimal product visibility.
- Addressed customer inquiries and guided them in locating products.
- Followed defined scanning and checkout procedures to reduce customer wait times.
- Executed scanning and checkout procedures to minimize customer wait times.
- Price goods.
- Priced goods accurately according to company guidelines.
Education
BBA - APPLIED PSYCHOLOGY
University of Applied Science
Berlin, Berlin 09.2023 - 05.2026
ASSOCIATE DEGREE -
Portmore Community College
Saint CatherineCSEC -
Distinction College
KingstonHIGH SCHOOL -
Bog walk High
Saint CatherineSkills
- Lead Generation
- Sales Presentation
- Client Relationship Management
- Marketing Strategy
- Customer Service
- Quality assurance
- Effective Time Management
- Pressure management
- Team collaboration
- Microsoft Office
- Communication Skills
- Exceptional communication
- Adaptability
- Leadership Skills
- Strategic sales knowledge
Hobbies and Interests
- Poetry Writing
- Nature Walking
- Watching Historical Films
- Social Media Marketing
- Script writing
- Marketing Strategies
- Coaching
- Document preparation
References
References available upon request
Community Service
- Maxfield Gils Home Charity, 2024
- August Town Community Back to School Drive, 2022- Present
Timeline
Sales Consultant
Victra
02.2026 - Current
EXECUTIVE ASSISTANT
IProtect Solutions
01.2024 - 09.2024
BBA - APPLIED PSYCHOLOGY
University of Applied Science
09.2023 - 05.2026
SUBJECT MATTER EXPERT
Sutherland Global
08.2022 - 11.2023
PART-TIME SENIOR RECRUITER/ TRAINER
Shadrock Global
07.2021 - 11.2021
SENIOR ASSOCIATE
Sutherland Global
05.2021 - 08.2022
SENIOR RECRUITER/ TRAINER
M.S.R
08.2020 - 02.2021
EXECUTIVE ASSISTANT
Daybreak INTL
10.2018 - 09.2020
TEAM LEADER/ CUSTOMER SERVICE REP.
Gadz View Technology
04.2016 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE
Alorica
10.2013 - 09.2014
HOSTESS MANAGER
Rajmaville Gaming Lounge
02.2012 - 09.2013
BETTING CASHIER
Champion Ltd
04.2011 - 05.2013
SUPERMARKET CASHIER
Jeniffer's Groceries
08.2010 - 01.2011
ASSOCIATE DEGREE -
Portmore Community College
CSEC -
Distinction College
HIGH SCHOOL -
Bog walk High