Summary
Overview
Work History
Education
Skills
Timeline
Server

Diamond Martin

Richmond ,VA

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Gather and Hem. Proven ability to enhance guest experiences through effective multitasking and team collaboration. Strong cash handling expertise and a commitment to cleanliness standards contribute to operational excellence and customer satisfaction. Recognized for reliability and performance improvement in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Server

Gather and Hem
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Warehouse Worker

Amazon
06.2023 - 06.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

Server

McDonald's Restaurant
03.2019 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cashier

Walmart
03.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Education

George Washington Highschool
Danville, VA
05.2021

Skills

  • Work ethic
  • Customer support
  • Cash management
  • Professional demeanor
  • Memory skills
  • Team collaboration
  • Sales techniques
  • Stock management
  • Quality control
  • Performance optimization
  • Hospitality expertise
  • Cleanliness standards
  • Equipment usage

Timeline

Server

Gather and Hem
03.2025 - Current

Warehouse Worker

Amazon
06.2023 - 06.2025

Cashier

Walmart
03.2020 - 05.2021

Server

McDonald's Restaurant
03.2019 - 06.2021

George Washington Highschool

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Diamond Martin