Carlos Zhicay
Medford,USA
Summary
Busser and Food Runner with 5 years of experience in enhancing dining experiences through efficient service and teamwork. Skilled in customer service, time management, and problem-solving, consistently ensuring smooth service flow and guest satisfaction. Demonstrates a strong work ethic and quick learning ability, ready to contribute to a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Server
Social Eats
Oneonta, NY
09.2025 - Current
- Greeted guests warmly and presented the drink menu to enhance their experience.
- Maintained cleanliness of tables and dining areas, supporting a welcoming atmosphere.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Took accurate customer orders and entered them into the POS system promptly.
- Delivered food and drinks to tables, ensuring timely service and satisfaction.
Counter Person /Counter Service Pizza Maker
Mamma Lombardis Restaurant
Holbrook, NY
06.2025 - 08.2025
- Operated the POS system to process customer orders and manage payments accurately.
- Prepared takeout orders efficiently, ensuring accuracy and timeliness for customer satisfaction.
- Stocked supplies in the front of house, maintaining readiness for peak service hours.
- Assisted in training new team members on menu items and restaurant procedures effectively.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Tour Guide
Pace University’s Welcome Center
10.2024 - 05.2025
- Schedule future tours and sign guests up for student events
- Follow up with families on their experience and answer any questions
- Get to know the families on my tour and welcome them to campus
- Deliver a one and a half hour tour to guests
- Cover all buildings and halls and respond to any questions
- Write postcards for recent members of tours
Busser/Food Running and Server
Buteras of Bay Shore
07.2021 - 08.2024
- Setting up dining room seating
- Brining starters such as water and bread
- Help server in food delivery
- Clear tables
- Pack leftovers from customers
- Food Runner:
- Memorize dinner and lunch menu
- Learn the specials of the week
- Work with a system ticket to accurately deliver the correct food to it’s table
- Deliver entree
- Pack uber and door dash orders
- Package large catering orders
- Server (3 months)
- Welcome guests and offer our drink menu
- Answer any questions and present the specials
- Deliver drinks to the table
- Take orders and put them into our POS system
- Deliver appetizers and entrees
- Refill any drinks and check on table’s progress
- Offer dessert menu and prep dessert/coffee
- Deliver the check to the table
- Collaborated with kitchen and serving staff to ensure timely food delivery, enhancing dining experience and customer satisfaction.
Busser
Sophia’s Italian Bistro
05.2020 - 07.2021
- Set up dining areas for meals, enhancing guest experience through efficient service.
- Delivered water and bread promptly, ensuring customer satisfaction and smooth service flow.
- Cleared tables swiftly, maintaining a clean environment and preparing for subsequent courses.
- Assisted servers with tasks, fostering teamwork and improving overall service efficiency.
- Addressed customer inquiries, providing accurate information and enhancing guest interactions.
Education
Bachelor Degree in Science -
Pace University
Pleasantville, NY05.2027
High School Diploma - undefined
Bay Shore Senior High School
06.2023
Bachelor of Science - History
Suny Oneonta
Oneonta, NY05.2027
Skills
- Customer Service
- Team Collaboration
- Time Management
- Problem Solving
- Service Efficiency
- Quick Learning
- Work Ethic
- Strong work ethic
- Exceptional customer service
- Cash handling
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Server
Social Eats
09.2025 - Current
Counter Person /Counter Service Pizza Maker
Mamma Lombardis Restaurant
06.2025 - 08.2025
Tour Guide
Pace University’s Welcome Center
10.2024 - 05.2025
Busser/Food Running and Server
Buteras of Bay Shore
07.2021 - 08.2024
Busser
Sophia’s Italian Bistro
05.2020 - 07.2021
High School Diploma - undefined
Bay Shore Senior High School
Bachelor Degree in Science -
Pace University
Bachelor of Science - History
Suny Oneonta