Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DIAMOND MCCLOUGH

Cleveland,OH

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and return each to optimal quality of life. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Non-Medical Case Manager

Nueva Luz Urban Resource Center
Cleveland, OH
05.2022 - Current
  • Communicates, gathers, documents, and assembles clients' information, including following up with a large number of clients living with HIV/AIDS to enhance their well-being, basic needs, and medical needs.
  • Requests and maintains confidential client medical information (e.g. Lab results, medication lists, and doctors' written summaries and notes, etc. And applies knowledge of medical terminology to update client charts.
  • Conducts intake from partnering agencies, e.g. Signature Health, Cleveland Clinic, MetroHealth Medical Center, and other hospitals and nonprofits in Lorain and Cuyahoga counties, etc. To connect incoming clients with Housing Case Managers, Lawyers, and Licensed Social Workers.

Engagement and Motional Clinic Social Work Intern

MetroHealth Medical Center
Cleveland, OH
11.2021 - 05.2022
  • Developed content for addiction group therapy sessions on topics such as: The 12 Steps, various models of addiction, and self-care.
  • Facilitated three weekly group therapy sessions of ten patients diagnosed with substance use disorder.
  • Conducted monthly one-on-one sessions with clients to assess needs, strengths, and weaknesses.

Infectious Disease Social Work Intern

MetroHealth Medical Center
Cleveland, OH
09.2021 - 05.2022
  • Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
  • Attended professional development workshops, comprehensive training courses, and state meetings to learn about HIV/AIDS and related federal and state laws, rules, and regulations.
  • Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.

Development Intern

Joseph's Home
Cleveland, OH
06.2020 - 08.2020
  • Assisted Grant Manager through the process of submitting four grant applications to request funding for people experiencing homelessness to access permanent housing.
  • Developed and managed social media content by creating weekly educational posts, newsletters about non-profit updates, and managing the website.
  • Researched the impact of people-first language, developed content about people experiencing homelessness, and presented findings to volunteers, case managers, and executive team.

Education

Masters of Social Work -

Case Western Reserve University
Cleveland, OH
05-2022

Bachelor of Arts -

Baldwin Wallace University
Berea, OH
05-2021

Skills

  • Group Therapy
  • Case Management
  • Client Advocacy
  • Community Outreach
  • Interdisciplinary Collaboration
  • Community Resources

Certification

  • Certificates: Trauma Informed Care

Timeline

Non-Medical Case Manager

Nueva Luz Urban Resource Center
05.2022 - Current

Engagement and Motional Clinic Social Work Intern

MetroHealth Medical Center
11.2021 - 05.2022

Infectious Disease Social Work Intern

MetroHealth Medical Center
09.2021 - 05.2022

Development Intern

Joseph's Home
06.2020 - 08.2020

Masters of Social Work -

Case Western Reserve University

Bachelor of Arts -

Baldwin Wallace University

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DIAMOND MCCLOUGH