Susan Mills
Bethlehem,PA
Summary
Dynamic Medical Case Manager with extensive experience at Lehigh Valley Health Network, adept at care coordination and clinical assessment. Proven track record in developing individualized care plans and facilitating collaborative rounds. Skilled in crisis intervention and networking, ensuring optimal patient outcomes while adhering to healthcare regulations. Committed to empathetic patient support and quality improvement.
Overview
23
23
years of professional experience
Work History
Medical Case Manager
Lehigh Valley Health Network Cedar Crest
04.2002 - Current
Float Case Manager. Assigned to evey unit within Lehigh Valley
Health Network at Cedar Crest and have filled in at Muhlenberg and Hecktown Oaks when needed.
Case load up to 30 patients and responsible for all Discharge Planning needs.
Partnered with all Clinical Staff in the hospital to ensure a safe and timely disposition for patients.
Trained new Case Managers within the department.
Engages with Leadership daily and facilitates Collaborative Rounds.
Negotiates with all disciplines and payors for an optimum plan of care.
Networks with all area medical facilities and agencies.
Conducts comprehensive assessments and develops individualized care plans.
Identifies and resolves patient, care giver, and system issues.
Acts a resource to identify areas of process improvement.
Documentation of assessments are timely and thorough.
Adheres to HIPAA regulations and all Confidentiality Policies.
EPIC proficient.
Seeks to understand and empathize with all patients and their families with various backgrounds and medical conditions.
Education
Bachelor of Science - Social Work
Kutztown University of Pennsylvania
Kutztown, PA05-1987
Skills
- Case documentation
- Clinical assessment
- Care coordination
- Quality improvement
- Case management
- Communication Skills
- Grief support
- Healthcare regulations
- Epic
- Crisis Intervention
- Customer Service
- Networking
- Medical Terminology
- Group Therapy
- Oncology, Trauma, Critical Care, Transplant, Cardiac, Burn, Medical, Surgical, Orthopedic, Pediatric and Newborn Experience
- Managed Care
- Microsoft Excel
- Microsoft Outlook
- Front Desk/Office Experience
- Behavioral Health/Psychiatry
Timeline
Medical Case Manager
Lehigh Valley Health Network Cedar Crest
04.2002 - Current
Bachelor of Science - Social Work
Kutztown University of Pennsylvania
Similar Profiles
Hannah BushHannah Bush
Patient Care Technician at Lehigh Valley Health Network-Cedar CrestPatient Care Technician at Lehigh Valley Health Network-Cedar Crest
Kelsey Garrrett, BSN, RN, CEN, TCRNKelsey Garrrett, BSN, RN, CEN, TCRN
Registered Nurse, Emergency Department at Lehigh Valley Health Network Cedar CrestRegistered Nurse, Emergency Department at Lehigh Valley Health Network Cedar Crest
Hailey ColabelliHailey Colabelli
CT Technologist at Lehigh Valley Health Network Cedar CrestCT Technologist at Lehigh Valley Health Network Cedar Crest