REGINA HAYES
Chesapeake,VA
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
18
18
years of professional experience
Work History
Medical Case Manager
Eastern Virginia Medical School
06.2021 - Current
- Oversee caseload of 50 participants enrolled in the Ryan White program including assessments, work readiness training, and follow up
- Assists patients with overcoming barriers related to proper treatment and management of their HIV disease
- Collect, review, assist, and maintain appropriate financial and supporting documentation to support patient eligibility on periodic basis
- Documents all patient encounters including the assessment, specific action expected of patient, necessary action of case manager, date of follow-up, etc
- Provides ongoing case management for patient's including preparing and updating individualized care plans
- Connect clients with community resources
- Completes Medicaid applications for healthcare coverage
- Assist patients with rental and utility assistance according to EFA guidelines
- Schedules transportation
Medical Receptionist
Eastern Virginia Medical School
11.2019 - 06.2021
- Responsible for answering the telephone, greeting patients, checking patients in and out, scheduling appointments
- Register established and new patients, verifies demographics and insurance, and collects balances and copays
- Accurately scans all correspondence and medical reports into the EHR system
Insurance Verification Specialist
Children's Hospital of the King's Daughters
11.2007 - 06.2019
- Responsible for accurate eligible data collection, documentation, and data retrieval with computerized systems
- Accurately scans patient information into PC system
- Works collaboratively with surgical offices regarding patient access related information
- Verify, document and applies pertinent eligibility information given by surgical offices as needed
- Utilizes updated insurance policies, regulations and procedures
- Determined eligibility for services based off policy guidelines
Education
Master of Arts - Human Services
Regent University
Virginia Beach, VA12.2020
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA10.2016
Skills
- Strong written and verbal communication skills
- Organization skills
- Time management
- Proficient in Microsoft Office: Word
- Proficient in Microsoft Office: PowerPoint
- Proficient in Microsoft Office: Excel
- Problem-solving skills
- Decision-making skills
- Case management
- Project management
- Case documentation
- Quality improvement
Timeline
Medical Case Manager
Eastern Virginia Medical School
06.2021 - Current
Medical Receptionist
Eastern Virginia Medical School
11.2019 - 06.2021
Insurance Verification Specialist
Children's Hospital of the King's Daughters
11.2007 - 06.2019
Bachelor of Arts - Healthcare Administration
Ashford University
Master of Arts - Human Services
Regent University
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