Regina M. Hayes
Chesapeake,VA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
18
18
years of professional experience
Work History
Medical Case Manager
Eastern Virginia Medical School
06.2021 - Current
- Oversee caseload of 50 participants enrolled in the Ryan White program including assessments, work readiness training, and follow up
- Assists patients with overcoming barriers related to proper treatment and management of their HIV disease
- Collect, review, assist, and maintain appropriate financial and supporting documentation to support patient eligibility on periodic basis
- Documents all patient encounters including the assessment, specific action expected of patient, necessary action of case manager, date of follow-up, etc
- Provides ongoing case management for patient’s including preparing and updating individualized care plans
- Connect clients with community resources
- Completes Medicaid applications for healthcare coverage
- Assist patients with rental and utility assistance according to EFA guidelines
- Support families affected by obstacles to HIV care access
Medical Receptionist
Eastern Virginia Medical School
11.2019 - 06.2021
- Responsible for answering the telephone, greeting patients, checking patients in and out, scheduling appointments
- Register established and new patients, verifies demographics and insurance, and collects balances and copays
- Accurately scans all correspondence and medical reports into the EHR system
Insurance Verification Specialist
Children’s Hospital of the King’s Daughters
11.2007 - 06.2019
- Ensured accurate data collection and retrieval through computerized systems.
- Entered patient information into PC system with high accuracy.
- Collaborated with surgical offices to streamline patient access information.
- Verified and documented eligibility information from surgical offices as required.
- Updated knowledge of insurance policies, regulations, and procedures for accuracy.
- Determined service eligibility based on policy guidelines and patient data.
Education
Master of Arts - Human Services
Regent University
Virginia Beach, VA12.2020
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus
Chandler, AZ10.2016
Skills
- Strong written and verbal communication skills
- Organization skills
- Time management
- Proficient in Microsoft Office: Word
- Proficient in Microsoft Office: PowerPoint
- Proficient in Microsoft Office: Excel
- Proficient in Microsoft Office: Outlook
- Problem-solving skills
- Decision-making skills
- Documentation
- Case management
- Project management
Timeline
Medical Case Manager
Eastern Virginia Medical School
06.2021 - Current
Medical Receptionist
Eastern Virginia Medical School
11.2019 - 06.2021
Insurance Verification Specialist
Children’s Hospital of the King’s Daughters
11.2007 - 06.2019
Master of Arts - Human Services
Regent University
Bachelor of Arts - Healthcare Administration
University of Arizona Global Campus