Hi, I’m
Leslie Rivera
Human And Social Services
San Antonio,TX
Summary
Empowerment through advocacy and community organizing efforts.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
Alamo Area Resource CenterSan Antonio, Texas
Medical Case Manager
01.2021 - Current
Job overview
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Reported plans, findings and results to employers and insurance carriers.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Managed caseload of 30 patients within the healthcare system to provide comprehensive, community-based care.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Coordinated program referrals for community-based resources.
- Delivered social work services to individuals living with HIV/AIDS in clinical settings.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Alamo Area Resource CenterSan Antonio, TX
Intake Specialist
08.2019 - 01.2021
Job overview
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms for roughly 25-30 clients, weekly.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
Texas Department Of Criminal JusticeAustin, Texas
Parole Officer I
06.2018 - 08.2019
Job overview
- Counseled over 80 offenders on problem-solving and crisis resolution to develop strategies for goal attainment.
- Conducted clemency hearing criminal background investigations and prepared reports for parole boards, using NCIC/TCIC, County Jail/State Jail Record Systems, OnBase, etc.
- Completed criminal risk assessments to determine level of supervision suited for each offender, using algorithms to determine risks.
- Oversaw activities to monitor offender compliance with conditions of supervision, including alcohol testing and drug testing.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
- Worked with governing board to turn mandates into real-world policies and advance program objectives.
Crosspoint IncSan Antonio, TX
Case Manager
12.2016 - 05.2018
Job overview
- Conducted clinical assessments, resources referrals, psycho-education, and counseling up to 30 assigned clients.
- Communicated with clients about developing a treatment plan, progress in achieving the program, and personal goals.
- Assisted with client's disciplinary process as a reporter, investigator, and staff representative.
- Coordinated and facilitated necessary visits to clients’ homes, place of employment, and subsequently maintained updated case records; keep flexible schedule and hours to meet the needs of the clients.
- Practiced evidence-based cognitive behavior to assess clients.
- Implemented court procedures and laws to ensure client compliance with federal supervision and/or programming.
- Facilitated Thinking for a Change to moderate/high risk clients - an integrated cognitive behavioral program.
- Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
- Evaluated treatment plans against individual goals and healthcare standards.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Education
Hampton UniversityHampton, VA
Bachelor of Arts from Psychology
08.2007 - 01.2011
Skills
Proven ability to motivate others to accomplish tasks and deadlines through positive communicationStrong verbal communication in relating to others from diverse backgrounds in individual and group settingsAbility to enforce policies while engaging in a therapeutic relationship
Knowledgeable of available community resources
Ability to use Microsoft Products, Adobe software, computers, email, scanner, internet, and fax machinesDocumentationWrittenAdditional Information
Community Health Worker Certification- May 2021-Present
Texas Department of Health and Human Services, San Antonio, TX
Member June 2016
Staff Advocacy Council, Crosspoint Inc, San Antonio, TX
- Participated in the company’s decision-making process
- Served as an employee voice in reviewing and updating policies and procedures
- Served as a conduit to management for employee concerns, questions, and suggestions
Drug Court Docket Participant February 2017-2018
Bexar County Drug Court, Crosspoint Inc, San Antonio, TX
- Served as a conduit to court staff, probation officer, and reentry center staff for client concerns, questions, and issues
- Served as an advocate for clients in Bexar County Drug Court Program
- Reported client progress to presiding Judge
Timeline
Medical Case Manager
Alamo Area Resource Center
01.2021 - Current
Intake Specialist
Alamo Area Resource Center
08.2019 - 01.2021
Parole Officer I
Texas Department Of Criminal Justice
06.2018 - 08.2019
Case Manager
Crosspoint Inc
12.2016 - 05.2018
Hampton University
Bachelor of Arts from Psychology
08.2007 - 01.2011