Diamond McKinley
Chattanooga,Tennessee
Summary
Customer Service and Sales Professional with over 7 years of experience, skilled in driving customer satisfaction and building strong relationships. Adept at problem-solving, conflict resolution, and utilizing communication skills to support clients effectively in virtual environments. Proven ability to manage multiple priorities and deliver results in dynamic settings. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and possess solid typing skills (over 20 words per minute). Looking for a remote position where I can leverage my experience to improve client satisfaction and enhance team productivity.
Overview
6
6
years of professional experience
Work History
Photographer
Showtime Pictures
03.2019 - 04.2024
- Managed client communication and project timelines, ensuring delivery of high-quality imagery on time
- Collaborated with clients to understand their needs and create customized photography solutions
- Enhanced client satisfaction by providing creative photography that exceeded expectations
Service Representative
Infocision
02.2020 - 08.2022
- Managed high volumes of inbound customer inquiries and provided timely solutions in a remote environment
- Effectively utilized CRM software to document and track customer interactions, ensuring high levels of customer satisfaction
- Developed rapport with customers, resulting in repeat business and improved customer retention
- Trained and mentored new remote team members, contributing to overall team success and performance
- Delivered exceptional customer service by addressing concerns and troubleshooting product-related issues via phone, email, and chat
Shift Lead
McDonald’s
12.2017 - 01.2019
- Led and mentored a team to meet operational goals, focusing on quality, speed, and customer satisfaction
- Streamlined processes, which improved team efficiency and reduced wait times
- Maintained a focus on health and safety standards, ensuring compliance during busy shifts
- Trained new employees in both technical skills and customer service best practices
Education
Degree in Criminal Justice -
Chatt State Community College
Chattanooga, Tennessee12.2025
High School Diploma -
The Howard High School
Chattanooga, Tennessee05.2019
Skills
- Customer Support Excellence
- Sales
- Conflict resolution
- Troubleshooting
- Problem-solving
- Microsoft Office Suite
- Written communication
- Verbal communication
- Typing
- Self-motivated
- Adaptability
- Rapport building
- Organizational skills
- Multitasking
- Customer-focused
- Empathy
- Patience
Additional Information
Reliable internet connection and a home office setup for remote work., Excellent time management skills and ability to work independently with minimal supervision., Strong commitment to ongoing professional development and skills enhancement.
Timeline
Service Representative
Infocision
02.2020 - 08.2022
Photographer
Showtime Pictures
03.2019 - 04.2024
Shift Lead
McDonald’s
12.2017 - 01.2019
Degree in Criminal Justice -
Chatt State Community College
High School Diploma -
The Howard High School
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