Diamond Miller
Indianapolis,IN
Summary
Dynamic customer service professional with a proven track record at Caresource, excelling in complaint resolution and account updating. Skilled in financial overage analysis and order coordination, I enhance team productivity and customer satisfaction through effective communication and operational best practices. Adaptable and dedicated to driving business success in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Warehouse Worker
Recycle Force
Indianapolis, IN
01.2025 - Current
- Processed returns of defective merchandise as required.
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Collaborated with team members to increase sorting efficiency and accuracy.
Customer Service Cashier
Speedway Gas Station
Indianapolis, IN
12.2024 - Current
- Utilized POS system to handle customer cash and credit card transactions
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Counted money in drawers at beginning and end of each shift
- Resolved customer complaints and maintained clean and tidy checkout area
- Redeemed coupons to discount purchases
- Processed customer orders and accurately handled payment transactions
- Answered product questions using knowledge of sales and store promotions
Warehouse Picker
Department of Labor
Indianapolis, IN
08.2018 - 12.2021
- Maintained clean and safe work environment
- Collaborated with team members to achieve daily pick and pack goals
- Inspected and verified orders before shipping them to customers for accurate deliveries
- Operated pallet jacks to safely transport goods from warehouse to shipping area
- Pulled orders quickly to maintain demanding productivity goals
- Organized warehouse shelves and racks to maximize space utilization
Warehouse
Department of Labor
Indianapolis, IN
01.2017 - 07.2019
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges
- Dedicated to enhancing team performance and driving business success
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Applied effective time management techniques to meet tight deadlines
- Adaptable and proficient in learning new concepts quickly and efficiently
Customer Service Representative
Caresource
Indianapolis, IN
10.2015 - 08.2016
- Responded to customer requests for products, services, and company information
- Investigated and resolved accounting, service and delivery concerns
- Created and maintained detailed database to develop promotional sales
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Increased efficiency and team productivity by promoting operational best practices
- Cross-trained and provided backup support for organizational leadership
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
Customer Service Representative
Stericycle
Indianapolis, IN
10.2013 - 08.2015
- Educated customers about billing, payment processing and support policies and procedures
- Responded proactively and positively to rapid change
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promptly responded to inquiries and requests from prospective customers
- Sought ways to improve processes and services provided
- Maintained up-to-date knowledge of product and service changes
- Maintained a high level of professionalism when dealing with difficult customers.
Warehouse Worker
Sur La Table
Indianapolis, IN
02.2012 - 11.2013
- Loaded, unloaded, and moved material to and from storage and production areas
- Consistently lifted materials weighing as much as [Number] pounds
- Drove forklifts, pallet jacks and other equipment to move materials
- Operated moving truck safely to deliver items to destination without nicks or scratches
- Helped train new employees in safe practices and warehouse procedures
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
Education
Bachelor of Arts - Health And Human Services
Marian University
Indianapolis, IN05.2027
Associate of Arts - Liberal Arts
Marian University
Indianapolis, IN12.2024
Skills
- Check processing
- Drawer management
- Order coordination
- Financial overage analysis
- Phone etiquette
- Refund handling
- Issue escalation
- Complaint resolution
- Account updating
- Scheduling
- Professional telephone demeanor
- Shipment unpacking
- Loading and unloading
- Cycle counting
References
References available upon request.
Timeline
Warehouse Worker
Recycle Force
01.2025 - Current
Customer Service Cashier
Speedway Gas Station
12.2024 - Current
Warehouse Picker
Department of Labor
08.2018 - 12.2021
Warehouse
Department of Labor
01.2017 - 07.2019
Customer Service Representative
Caresource
10.2015 - 08.2016
Customer Service Representative
Stericycle
10.2013 - 08.2015
Warehouse Worker
Sur La Table
02.2012 - 11.2013
Bachelor of Arts - Health And Human Services
Marian University
Associate of Arts - Liberal Arts
Marian University