Diamond Moses
Birmingham
Summary
Dynamic and results-driven professional with extensive experience at UAB Medicine, excelling in direct patient care and clinical documentation. Proven ability to manage multiple tasks while ensuring HIPAA compliance and delivering exceptional service. A reliable team player skilled in phlebotomy and vital signs monitoring, committed to enhancing patient satisfaction and care quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brooks Equipment
Birmingham
05.2023 - 10.2025
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained records of customer interactions, transactions, comments and complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Patient Care Technician
UAB Medicine
02.2021 - 03.2023
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
Certified Nursing Assistant
ResCare
02.2021 - 02.2022
- Administered medications as directed by registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Participated in educational programs related to nursing assistant skills development.
- Observed patients for any changes in their physical or mental condition.
Shift Manager
McDonald's
09.2016 - 02.2020
- Inspected work areas regularly for cleanliness and organization standards.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
High School Diploma -
Wenonah High School
Birmingham, Al05-2018
Skills
- HIPAA compliance
- Cultural Sensitivity
- Vital signs monitoring
- EMR/EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- CPR
- Specimens collection and processing
- EKG/ECG administration
Personal Information
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Customer Service Representative
Brooks Equipment
05.2023 - 10.2025
Patient Care Technician
UAB Medicine
02.2021 - 03.2023
Certified Nursing Assistant
ResCare
02.2021 - 02.2022
Shift Manager
McDonald's
09.2016 - 02.2020
High School Diploma -
Wenonah High School