Diamond Murphy
Anchorage,AK
Summary
Knowledge in retail and restaurant work, also currently learning vehicle collision repair & refinishing. Currently working on
I-Car’s Collision Repair Fundamentals course.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Texas Roadhouse
Anchorage, AK
06.2024 - Current
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Greeted guests and sat customers at tables or in waiting areas.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Adhered to all safety regulations set forth by the restaurant management team.
Sales Associate
Foot Locker
Anchorage, AK
06.2023 - 10.2023
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted inventories on a regular basis to track stock levels.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Senior -
Dimond High School
Anchorage, AK05-2025
High School Senior - Collision Repair & Refinishing
King Tech High School
Anchorage, AK05-2025
Skills
- Bill computation
- Reservation coordination
- Group reservations management
- Payment processing
- Safe food handling
- Customer service
- Personal presentation
- Service orientation
- Team collaboration
- High-volume phone answering
- Menu memorization
- Retail loss prevention
- Upselling
- Flexible schedule
- Listening skills
- Exceeds sales goals
- Display setup
- Relationship building
- Service oriented
- Reliable and punctual
- Problem-solving skills
- Continuous learning mindset
- Adaptable to new technology
- Automotive refinishing
- Detail-oriented workmanship
- Clear coat application
- Professional attitude
- Paint application
Timeline
Restaurant Hostess
Texas Roadhouse
06.2024 - Current
Sales Associate
Foot Locker
06.2023 - 10.2023
High School Senior -
Dimond High School
High School Senior - Collision Repair & Refinishing
King Tech High School