Diamond Oliver
Renton,WA
Summary
Customer Service Agent experienced in delivering exceptional service across customer-focused and healthcare environments. Achieved high levels of customer satisfaction through effective conflict resolution, proactive problem-solving, and strong communication skills. Focused on enhancing client experiences and fostering loyalty by providing empathetic and efficient service. Looking to become a Claims adjuster with my current skills
Overview
1
1
Certification
21
21
years of professional experience
Work History
Certified Nurse Aide
Consumer Direct Care
01.2025 - Current
- Assisted patients with daily living activities, including bathing, dressing, and mobility support.
- Assisted patients in achieving independence in daily activities while providing essential assistance.
- Monitored patient health and reported any changes or concerns to the nursing team.
- Ensured patient hygiene and followed safety protocols to promote a secure environment.
- Delivered compassionate care to patients, enhancing comfort and well-being.
Rental Service Agent
Indie campers
Kent, WA
05.2024 - 02.2026
- Managed the preparation and turnover of rental vehicles, ensuring each unit was thoroughly disinfected and cleaned prior to customer use.
- Delivered excellent customer support services, addressing inquiries and resolving issues promptly.
- Provided detailed information to customers on the operation of recreational vehicles.
- Provided exceptional customer service to enhance guest experiences during rentals.
- Managed vehicle check-ins and check-outs for smooth operational flow.
- Assisted customers with inquiries about rental policies and procedures.
- Conducted thorough vehicle inspections to ensure safety and reliability.
- Coordinated maintenance schedules for fleet upkeep and readiness.
- Resolved customer issues promptly to maintain satisfaction levels.
- Collaborated with team members to streamline rental processes effectively.
- Provided accurate information regarding product specifications and pricing.
- Followed up with customers to ensure satisfaction with services provided.
- Ensured compliance with safety regulations in the workplace.
- Trained new employees on customer service protocols and cash register operations.
- Checked vehicles after returns and immediately completed necessary maintenance.
- Resolved conflicts between customers, co-workers or supervisors in a professional manner.
- Maintained up-to-date knowledge of store policies and procedures.
- Collaborated with internal teams to identify upselling opportunities or methods to remove roadblocks.
- Operated point of sale systems for transactions such as sales, refunds, discounts.
- Monitored stock levels of merchandise and placed orders when necessary.
- Demonstrated excellent communication skills both verbally and written.
- Performed regular maintenance on equipment used in the store.
- Assessed customer needs to provide the best solutions.
- Engaged with customers to offer product and service solutions and education on terms and features.
- Handled difficult situations involving dissatisfied customers calmly and efficiently.
- Solved issues proactively by reaching out to customers with problems and offering tips and solutions.
Dispatcher and Customer Service Representative
Yellow Express Taxi
University Place, WA
02.2019 - 09.2023
- Coordinated taxi dispatch and processed credit card transactions via multi-line phone system, ensuring timely service for customers and drivers.
- Resolved conflicts between customers and drivers, upholding high standards of customer service during challenging situations.
- Delivered scheduled transportation solutions for clients including hospitals, blood banks, and educational institutions, enhancing community accessibility.
Customer Service Representative
U-Haul
Tacoma, WA
11.2022 - 05.2023
- Delivered comprehensive customer service by addressing inquiries and processing rentals, enhancing overall client satisfaction.
- Ensured fleet quality through thorough cleaning, inspections, and fluid level checks, supporting vehicle reliability and safety standards.
- Coordinated secure attachment of towing equipment to customer vehicles, ensuring proper handling and adherence to safety protocols.
Order Picker
Lululemon
Sumner, WA
11.2022 - 01.2023
- Processed customer orders using RF scanning technology, achieving timely and precise fulfillment.
- Selected and prepared products for shipment in support of E-Commerce operations during peak seasonal demand.
- Assisted with seasonal inventory management
Cleaning
UNION CLUB
Tacoma, WA
08.2019 - 03.2021
- Ensured high standards of cleanliness and hygiene in multiple office spaces and restrooms, contributing to a pleasant environment for staff and visitors.
- Restored event spaces to pre-event conditions following clean-up operations, showcasing responsibility as a key holder for multiple properties.
- Maintained cleanliness and hygiene in all areas of the club.
- Operated cleaning equipment to ensure thorough sanitation.
- Managed waste disposal processes for efficient operations.
Store Associate
Vats Corner Market
Tacoma, WA
09.2015 - 04.2019
- Managed daily opening duties, preparing sales floor and handling cash transactions to ensure smooth store operations.
- Processed financial transactions by writing checks for vendor payments and verifying incoming orders to ensure accuracy.
- Maintained cleanliness and stocked inventory, promoting a well-organized retail environment for customers.
Housekeeper
Motel 6
Fife, WA
02.2017 - 04.2018
- Maintained high standards of cleanliness and room preparation, ensuring adherence to hygiene protocols for guest safety.
- Streamlined cleaning routine to enhance room turnaround times and support guest satisfaction.
- Cleaned and sanitized guest rooms according to Motel 6 standards.
- Restocked supplies and amenities in guest rooms and common areas.
- Reported maintenance issues to ensure timely repairs and guest satisfaction.
Dispatcher
Tacoma Yellow Cab
Tacoma, WA
07.2013 - 04.2018
- Coordinated phone line operations and computer systems to optimize transportation schedules and promptly address customer inquiries.
- Arranged taxi services for individual clients and healthcare facilities, ensuring timely pick-up and organized scheduling.
- Managed incoming calls for taxi requests and dispatching to drivers.
- Coordinated driver schedules to ensure timely pickups and passenger satisfaction.
- Utilized GPS technology to track vehicle locations and optimize routes.
Manufacturing (Temp)
Terra Staffing
Tacoma, WA
10.2016 - 12.2016
- Packaged products according to industry standards, ensuring safe dispatch and contributing to client satisfaction.
- Coordinated logistics for shipping, expediting order fulfillment and ensuring inventory accuracy.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dispatcher
United Taxi
Tacoma, WA
04.2014 - 02.2016
- Managed multi-line phone system to deliver prompt and courteous customer service for incoming calls.
- Coordinated with drivers to facilitate efficient taxi dispatching and improve response times.
- Maintained and operated office equipment to ensure smooth daily operations.
Caregiver
Cascade Park Gardens
Tacoma, WA
03.2005 - 08.2008
- Delivered compassionate care to residents with diverse needs, assisting with personal hygiene, dressing, and feeding to uphold dignity and enhance quality of life.
- Administered medication per prescribed schedules while ensuring a clean and safe living environment through regular housekeeping duties.
- Assisted residents with daily living activities in a compassionate manner.
- Maintained a clean and safe environment for all residents.
- Monitored and documented residents' health and wellness consistently.
Caregiver
Spring Ridge Assisted Living
Tacoma, WA
10.2006 - 05.2008
- Delivered personal care and assistance with daily living activities to elderly and disabled adults, enhancing comfort and supporting physical well-being.
- Administered medication as prescribed by physicians and under nursing supervision, ensuring accurate record-keeping and adherence to schedules.
- Provided compassionate assistance with daily living activities for residents.
- Maintained a clean and safe environment in accordance with health standards.
- Supported residents with mobility and transportation to appointments and activities.
Caregiver
Pioneer Place of Tacoma Alzheimer's
Midland, WA
11.2005 - 11.2007
- Delivered personalized care to Alzheimer's and dementia patients, enhancing comfort and dignity through support with bathing, dressing, grooming, and nutrition.
- Executed housekeeping tasks and coordinated medication administration to ensure a safe, hygienic living environment for residents.
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Monitored residents' health and reported changes to nursing staff.
Education
GED - Certified Nursing Assistant, Customer Service
Tacoma Community College
Tacoma, WASkills
- Alzheimer's Care
- Dementia Care
- Caregiving
- Patient Hygiene Maintenance
- Personal Care Assistance
- Medication Administration
- Medication Dosage Calculation
- Patient Communication
- Compassionate Care
- Patient Support Services
- Senior Care
- Home Health Care
- Health and Safety Compliance
- Nursing
- Nutritional Support
- Hospital Experience
- Customer Service
- Billing Coordination
- Verbal communication
- Phone Etiquette
- Organizational Skills
- Microsoft Office
- Microsoft Excel
- Computer Skills
- Computer Operation
- Research
- Active Listening
- Problem Solving
- Adaptability
- Patient Advocacy
- Communication
- Multitasking
- Time Management
- Patience
- Cash Handling
- Loading and unloading
- Residential Cleaning
- Patience
Certification
Valid driver license
Timeline
Certified Nurse Aide
Consumer Direct Care
01.2025 - Current
Rental Service Agent
Indie campers
05.2024 - 02.2026
Customer Service Representative
U-Haul
11.2022 - 05.2023
Order Picker
Lululemon
11.2022 - 01.2023
Cleaning
UNION CLUB
08.2019 - 03.2021
Dispatcher and Customer Service Representative
Yellow Express Taxi
02.2019 - 09.2023
Housekeeper
Motel 6
02.2017 - 04.2018
Manufacturing (Temp)
Terra Staffing
10.2016 - 12.2016
Store Associate
Vats Corner Market
09.2015 - 04.2019
Dispatcher
United Taxi
04.2014 - 02.2016
Dispatcher
Tacoma Yellow Cab
07.2013 - 04.2018
Caregiver
Spring Ridge Assisted Living
10.2006 - 05.2008
Caregiver
Pioneer Place of Tacoma Alzheimer's
11.2005 - 11.2007
Caregiver
Cascade Park Gardens
03.2005 - 08.2008
GED - Certified Nursing Assistant, Customer Service
Tacoma Community College