Diamond Owens
Chicago,IL
Summary
Articulate, always alert and aware of my surroundings. I am also very honest and have great communication skill, I can say I am a people person I love working with people. I also possess home health care skills in order to assist our elderly in normal daily living activities. I also provide excellent customer service with food preparation and greeting customers with the highest degree of professionalism.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable Security guard with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Cashier
Dollar Tree
Chicago, IL
11.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer interaction protocols.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Monitored inventory levels at registers, proactively alerting management of low stock items.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Beautician
Independent
Chicago
01.2013 - Current
- Hair Stylist and Beautician
- Customer Service Assistant
- Cash handler
- Delivered personalized beauty treatments tailored to client needs and preferences.
- Streamlined appointment scheduling, maximizing service efficiency and client retention.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
Bank Officer
Allied Universal Security Services
Chicago, IL
02.2023 - 08.2025
- Supervised daily banking operations to ensure compliance with regulations and policies.
- Coordinated risk assessment activities to identify vulnerabilities and enhance security measures.
- Monitored access points to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Reviewed surveillance footage to investigate incidents and maintain records.
- Collaborated with management to improve existing security policies and procedures.
Residential Security Officer
Titan Security
Chicago, IL
01.2020 - 06.2022
- Monitored residential premises to ensure safety and security of residents and property.
- Conducted routine patrols to identify and address security vulnerabilities.
- Responded promptly to incidents, ensuring effective resolution and documentation.
- Collaborated with law enforcement during investigations and emergency situations.
- Instructed residents on safety protocols and emergency procedures to enhance community awareness.
- Trained new security personnel on operational procedures and company policies.
- Developed and implemented improved surveillance techniques for enhanced monitoring effectiveness.
Team Member
Protein bar
Chicago, IL
01.2018 - 06.2018
- Operated equipment for food preparation and service to ensure high-quality product delivery.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Assisted customers by providing product knowledge and promoting menu items effectively.
Cashier
Target
Chicago, IL
09.2017 - 11.2017
- Implemented strategies to reduce checkout wait times, improving overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Safe Passage
Network of Woodlawn
Chicago, IL
08.2017 - 11.2017
- Making sure children get to and from school safely.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Warehouse
Ron's Staffing
Alsip, IL
08.2016 - 10.2016
- Pick boxes
- Prepared items for shipment
- Separated shipments
Home Health Aide
Addus Home Healthcare
Chicago, IL
01.2014 - 01.2015
- Over 3 year of verifiable experience as a Home Care Assistant
- Highly skilled in providing companionship, personal care and assist in adjusting to new lifestyles
- Able to react quickly in emergency situations with sound judgment
- Proven record of treating clients, coworkers and the public with courtesy and respect
- Demonstrated ability to maintain a safe working environment for themselves and their clients
- Proven ability to work without supervision
- Ability to communicate and enforce rules in a respectful manner, tolerant and caring nature
- Expert in light housekeeping duties
Education
General Education Diploma -
Olive Harvey Community College
Chicago, IL01-2012
PERC Card -
Security Training Concepts
Chicago, IL05-2019
Skills
- Awareness
- Honest
- Customer Service
- Home Health Care/Elderly Assistant
- Food Preparer
- Cultural Sensitivity
- Dishwashing/Cleanliness
- Multi-Task
- Great communication skills
- Work ethic and integrity
- Patience and empathy
- Report writing
- Incident reporting
- Security guard license
- General security
Certification
- Food Handlers Card
- PERC CARD AND 20HR CERTIFICATE OF COMPLETION
Timeline
Cashier
Dollar Tree
11.2025 - Current
Bank Officer
Allied Universal Security Services
02.2023 - 08.2025
Residential Security Officer
Titan Security
01.2020 - 06.2022
Team Member
Protein bar
01.2018 - 06.2018
Cashier
Target
09.2017 - 11.2017
Safe Passage
Network of Woodlawn
08.2017 - 11.2017
Warehouse
Ron's Staffing
08.2016 - 10.2016
Home Health Aide
Addus Home Healthcare
01.2014 - 01.2015
Beautician
Independent
01.2013 - Current
General Education Diploma -
Olive Harvey Community College
PERC Card -
Security Training Concepts