Diamond Pascascio
Kennesaw,GA
Summary
Driven by a results-focused approach, I enhance resident satisfaction and increase conversion rates at American Campus Communities through program planning and exceptional community outreach. Skilled in documentation management and service optimization, I consistently foster positive relationships, achieving significant improvements in customer satisfaction and operational efficiency. I am currently a student at Kennesaw State University, majoring in Nursing.
Overview
4
4
years of professional experience
Work History
Community Assistant
American Campus Communities
05.2023 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Assisted with all social events that fostered a sense of belonging among community members.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Led tours to highlight property features to prospective tenants and answer questions.
Cashier
Hungry Howies Pizza & Subs
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Supervisor
Davidos375Pizza
08.2020 - 03.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Sales Associate
Burlington
09.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Miller Grove High School
Lithonia, GA05.2021
Skills
- Program Planning
- Documentation Management
- Service Optimization
- Documentation proficiency
- Community Outreach
- Interdisciplinary Collaboration
- Progress Evaluations
- Human Resources
Languages
American Sign Language
Limited Working
Timeline
Community Assistant
American Campus Communities
05.2023 - Current
Cashier
Hungry Howies Pizza & Subs
09.2022 - 01.2023
Sales Associate
Burlington
09.2021 - 01.2022
Cashier Supervisor
Davidos375Pizza
08.2020 - 03.2022
High School Diploma -
Miller Grove High School