Diamond Patton
Mesquite,TX
Summary
Dedicated and results-driven Customer Service Professional with a proven track record of delivering exceptional service. Adept at reviewing and associating medical records to appropriate requests while consistently meeting and exceeding production and quality benchmarks through meticulous attention to detail and adherence to tracked metrics.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Blue Cross Blue Shield Of Texas
Richardson, TX
09.2019 - Current
- Delivered outstanding customer service by promptly addressing inquiries and concerns related to medical records.
- Reviewed and associated medical records with the appropriate requests, ensuring accuracy and completeness.
- Collaborated with cross-functional teams to streamline processes and enhance overall efficiency.
- Maintained detailed records and documentation, meeting compliance standards.
- Consistently met and exceeded production and quality goals through continuous improvement efforts.
Customer Support Specialist
OptumRx
Richardson, TX
04.2018 - 03.2020
- Provided frontline support for customers, addressing inquiries, and resolving issues.
- Effectively communicated with internal teams to facilitate the processing of medical records requests.
- Utilized tracked metrics to analyze performance and implement improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Medical Science
Texas A&M University - Commerce
Commerce, TXHigh School Diploma -
Mesquite High School
Mesquite, TX05.2014
Skills
- Customer Service Excellence: Proven ability to provide exceptional customer service and resolve issues
- Medical Records Processing: Experience in reviewing and associating medical records with requests
- Attention to Detail: Meticulous in maintaining accuracy and completeness in all tasks
- Metrics Tracking: Proficient in utilizing tracked metrics to measure and improve performance
- Collaboration: Strong ability to collaborate with cross-functional teams to achieve common objectives
Languages
English
Native or Bilingual
Timeline
Customer Service Advocate
Blue Cross Blue Shield Of Texas
09.2019 - Current
Customer Support Specialist
OptumRx
04.2018 - 03.2020
No Degree - Medical Science
Texas A&M University - Commerce
High School Diploma -
Mesquite High School