Diamond Phillips
League City,Texas
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nationally Registered/Certified Medical Assistant
MD Anderson Cancer Center -Vascular Access & Proc.
Houston, TX
09.2023 - Current
- Assist physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintain cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment are functioning correctly prior to use during patient examinations or treatments.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assess, document, and monitor vital signs for patients within outpatient settings.
- assisted RN/Mid-level providers with procedures and maintaining sterility.
- Maintains patient safety through compliance with institutional policies and joint commission regulations.
Nationally Registered/Certified Medical Assistant
UTMB Dermatology
League City, TX
10.2022 - 08.2023
- Greet patients and obtain patient history
- Prepare patients for examination and treatments.
- assist the physician with procedures such as biopsies, cryotherapy, and laser treatments.
- Measure and record vital signs.
- Administer injections and medications.
- prepare and maintain medical history.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Medical Assistant
Direct Orthopedic Care - Pain Management
Austin, TX
02.2022 - 08.2022
- Maintaining accurate records of patient care, condition progress, and concerns.
- Responding appropriately to the physical, emotional and developmental needs of patients.
- Obtaining information about patients medical history, drug history, complaints, and allergies.
- Performing clerical duties, such as word processing, data entry, answering phones and filing.
- Collecting patient specimens and data, including vital signs, input/output, and other delegated measurements.
Customer Service Representative
Advance America
Webster , TX
07.2021 - 01.2022
- Handled customer inquiries, billing questions, payments, and service requests.
- Managed customer calls efficiently in fast-paced call center environment.
- Smoothed loan closings by collecting necessary paperwork and clearances.
- Served customers by going above and beyond to offer exceptional support for needs.
Teller
HomeTown Bank
Galveston, TX
08.2019 - 07.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Performed daily reconciliation of teller drawer within established limits.
Server/Bartender
Island Famous - The Spot
Galveston, TX
03.2019 - 06.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Buffalo Wild Wings
Webster, TX
11.2018 - 03.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
Retail Sales Associate/Cashier
Nike Factory Outlet
Texas City, TX
06.2017 - 01.2018
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Operated a cash register to accurately process sales transactions.
- Maintained a clean and organized work area throughout the shift.
- Handled returns and exchanges according to established policies.
Education
Medical Assisting
The College of Health Care Professions
Houston, TX06-2022
High School Diploma -
Texas City High School
Texas City, TX06-2016
Skills
- CPR Certified
- HIPAA Compliance
- Medical Terminology
- Medical records oversight
- Electronic Health Records
- Sample collection procedures
- Healthcare procedures
- Phlebotomy
- Vital signs assessment
- Customer Service
- Food handling
- Cash handling expertise
Certification
- CRP Certified
- Nationally registered Medical Assistant
- Food/drink hander certified
Timeline
Nationally Registered/Certified Medical Assistant
MD Anderson Cancer Center -Vascular Access & Proc.
09.2023 - Current
Nationally Registered/Certified Medical Assistant
UTMB Dermatology
10.2022 - 08.2023
Medical Assistant
Direct Orthopedic Care - Pain Management
02.2022 - 08.2022
Customer Service Representative
Advance America
07.2021 - 01.2022
Teller
HomeTown Bank
08.2019 - 07.2021
Server/Bartender
Island Famous - The Spot
03.2019 - 06.2020
Server
Buffalo Wild Wings
11.2018 - 03.2019
Retail Sales Associate/Cashier
Nike Factory Outlet
06.2017 - 01.2018
- CRP Certified
- Nationally registered Medical Assistant
- Food/drink hander certified
Medical Assisting
The College of Health Care Professions
High School Diploma -
Texas City High School
Similar Profiles
Karla Figueroa MelendezKarla Figueroa Melendez
BIOMEDICAL EQUIPMENT TECHNICIAN III at MD Anderson Cancer CenterBIOMEDICAL EQUIPMENT TECHNICIAN III at MD Anderson Cancer Center
Ezmeralda GonzalezEzmeralda Gonzalez
RN, Outpatient Infusion Oncology at Banner MD Anderson Cancer CenterRN, Outpatient Infusion Oncology at Banner MD Anderson Cancer Center
Tene SmithTene Smith
Medical Assistant at Community MD Anderson Cancer Center NorthMedical Assistant at Community MD Anderson Cancer Center North