Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Diamond Pless

Summary

Demonstrated accomplishments in enhancing patient care as experienced professional. Successful in minimizing hospital stays through proactive attention to internal standards and patient requirements. Dedicated to optimizing resource utilization and team efficiency with solution-oriented approach.

Overview

11
11
years of professional experience

Work History

Social Worker

Urban Health Solutions & Urban Health Partnerships
Philadelphia, Pennsylvania
02.2025 - Current
  • Provided counseling and support to individuals facing mental health challenges.
  • Facilitated support groups to foster community engagement and peer interactions.
  • Coordinated services with healthcare providers and community organizations.
  • Conducted assessments to evaluate clients' needs and resources available.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.
  • Developed workable solutions for recurring problems for individuals and families.

Medical Case Manager

Bebashi Transition To Hope
Philadelphia, PA
10.2022 - 03.2025
  • Enhanced engagement in care by assembling appointment charts and completing patient reminder calls.
  • Assisted clients in enrolling and re-engaging in appropriate medical care.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.

Behavioral Therapist

US Medical Staffing Inc. (Elwyn)
Media , PA
06.2021 - 07.2022
  • Recommended therapeutic action plans and treatments based on results from behavioral assessments.
  • Collected session data to aid in treatment planning and assessment.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Implemented behavioral intervention plans created by clinical supervisors.

Case Manager

Help At Home Senior Care
Philadelphia, PA
10.2018 - 05.2021
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Evaluated treatment plans against individual goals and healthcare standards. Developed positive relationships with parents to foster communication and encourage involvement for student growth.

Drug and Alcohol Counselor. (internship)

Stop And Surrender Inc
Philadelphia , PA
05.2014 - 12.2014
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Provided counseling and support to clients with drug and alcohol abuse issues.Facilitated group and individual therapy in outpatient setting.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Handled up to 12-27 calls per day to address customer inquiries and concerns

Education

Master of Arts - Medical Social Work

Delaware State University
Dover, DE
08-2029

Bachelors Of Science - Sociology And Anthropology

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Patient advocacy
  • Daily living skill development
  • P > Behavior Support Plans
  • P > observation
  • P > Goal setting
  • P self-management
  • P > autism spectrum disorder
  • P > case documentation
  • P > Case management proficiency
  • P > Clinical interventions
  • P > Mental health evaluations
  • P > Social skill development
  • P > Group behavioral intervention programs
  • P is adept at treatment and discharge planning

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

References

References available upon request.

Timeline

Social Worker

Urban Health Solutions & Urban Health Partnerships
02.2025 - Current

Medical Case Manager

Bebashi Transition To Hope
10.2022 - 03.2025

Behavioral Therapist

US Medical Staffing Inc. (Elwyn)
06.2021 - 07.2022

Case Manager

Help At Home Senior Care
10.2018 - 05.2021

Drug and Alcohol Counselor. (internship)

Stop And Surrender Inc
05.2014 - 12.2014

Master of Arts - Medical Social Work

Delaware State University

Bachelors Of Science - Sociology And Anthropology

West Chester University of Pennsylvania

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