Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jn Richard elize

tampa,fl

Summary

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Overview

8
8
years of professional experience

Work History

Technical Support Engineer

Spectrum
Chicago, Illinois
02.2024 - 09.2025
  • Provided technical assistance to customers via phone and online channels.
  • Diagnosed hardware and software issues for various customer devices.
  • Collaborated with engineering teams to resolve complex product problems.

MCI

Customer Service Represenative
Miami, Florida
02.2024 - 08.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Maintenance Technician residencial

ceelimp
puerto plata, Dominican republic
02.2018 - 04.2022
  • Inspected facilities and systems for safety compliance and preventive maintenance needs.
  • Maintained inventory of tools and supplies for timely project execution.
  • Documented maintenance activities and repairs in the maintenance management system.
  • Adhered to safety protocols while performing maintenance tasks on-site.

Education

A+ - IT Network Security

MedCerts
Detroit, MI
10-2025

Skills

  • Network security
  • Technical support
  • Problem solving
  • Customer service
  • Team collaboration
  • Task prioritization

Languages

Spanish
Full Professional
English
Full Professional
French
Native/ Bilingual

Timeline

Technical Support Engineer

Spectrum
02.2024 - 09.2025

MCI

Customer Service Represenative
02.2024 - 08.2025

Maintenance Technician residencial

ceelimp
02.2018 - 04.2022

A+ - IT Network Security

MedCerts
Jn Richard elize