Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Rose

Balch Springs,TX

Summary

Dynamic and results-driven professional with experience at Amazon and CVS Pharmacy. Expert in packaging and labeling, complemented by strong conflict resolution skills. Achieved streamlined order processing and enhanced customer loyalty through effective communication and problem-solving. Committed to maintaining high standards of warehouse safety and organization.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Amazon
06.2020 - 10.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Customer Service Representative

CVS Pharmacy
07.2021 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Stocker

Walmart
05.2019 - 06.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

DeSoto High School
DeSoto, TX

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Customer service
  • Active listening
  • Critical thinking
  • Follow-up skills
  • Appointment scheduling
  • Research
  • Conflict resolution
  • Warehouse safety
  • Clear communication
  • Problem-solving
  • Shipping and receiving

Timeline

Customer Service Representative

CVS Pharmacy
07.2021 - 09.2023

Warehouse Worker

Amazon
06.2020 - 10.2024

Stocker

Walmart
05.2019 - 06.2020

DeSoto High School

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Diamond Rose