Diamond Singletary
North Charleston,SC
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart
North Charleston, SC
05.2023 - 07.2023
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Followed up with customers after purchase to ensure satisfaction.
Cashier
Food Lion
North Charleston, SC
05.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Overnight Stocker
Walmart
North Charleston, SC
05.2021 - 09.2021
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
Cashier
Dollar Tree
North Charleston, SC
04.2021 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Dollar General
Florence, SC
09.2020 - 10.2020
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier
Five Below
Florence, SC
11.2019 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
South Florence High School
Florence, SC06.2020
Skills
- Customer Support
- Clerical Support
- Inbound and Outbound Calling
- Regulatory Compliance
- Team Collaboration
- Stock Replenishment
- Customer Service
- Account Management
Timeline
Customer Service Associate
Walmart
05.2023 - 07.2023
Cashier
Food Lion
05.2022 - 01.2023
Overnight Stocker
Walmart
05.2021 - 09.2021
Cashier
Dollar Tree
04.2021 - 05.2021
Cashier
Dollar General
09.2020 - 10.2020
Cashier
Five Below
11.2019 - 01.2020
High School Diploma -
South Florence High School