Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Contact
Certification
Timeline
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Diamond Taylor

Diamond Taylor

Mobile,AL

Summary

Motivated and dedicated individual with a strong desire to apply skills and experience in a challenging position. Currently pursuing further education to enhance knowledge while simultaneously gaining valuable work experience. Eager to contribute expertise and drive to a dynamic team, making a meaningful impact and continuing to grow personally and professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
08.2024 - Current
  • Assist customers in selecting and purchasing items online
  • Ensure accurate order fulfillment and timely delivery
  • Provide exceptional customer service and support
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Sales Associate

Kids Footlocker
01.2021 - 05.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Associate Of Business Administration - Business Administration And Management

Bishop State Community College
Mobile, AL

High School Diploma -

Mattie T Blount High School
Mobile, AL
05.2023

Skills

  • Strong communication skills
  • Teamwork and collaboration
  • Advertising and marketing
  • Accurate money handling
  • Heavy lifting
  • Customer service
  • Verbal and written communication
  • Relationship building

Accomplishments


  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result by introducing Software for Type tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.

Skills

  • Excellent customer service

Contact

Mobile, AL 36608

Certification

  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP).

Timeline

Digital Personal Shopper

Walmart
08.2024 - Current

Sales Associate

Kids Footlocker
01.2021 - 05.2022

Associate Of Business Administration - Business Administration And Management

Bishop State Community College

High School Diploma -

Mattie T Blount High School

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Diamond Taylor