George Abdou
Mesa,AZ
Summary
Detail-oriented IT professional with expertise in computer components, hardware, and software systems. Proven track record of delivering exceptional customer service and managing multiple tasks in high-pressure environments. Proficient in Microsoft 365, PowerShell, and Command Prompt, alongside foundational knowledge of Python and C++. Eager to leverage skills as a Service Desk Technician or Data Center Technician while pursuing additional certifications.
IT Support Specialist with robust troubleshooting skills, dedicated to enhancing system functionality and user satisfaction. Recognized for improving help desk response times and user experience through proactive support and comprehensive training initiatives. Proficient in addressing issues related to computer systems, mobile devices, and peripheral equipment while maintaining a strong focus on usability and security concerns. Aiming to leverage expertise in a dynamic environment that values innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
WAL-MART
Gilbert, AZ
01.2020 - Current
- Responsible for completing the shopping list for online customers and dispensing the completed orders to customers or drivers.
- This position involves fast-paced work, walking, heavy lifting, and ensuring the accurate selection of merchandise for customers.
Team Lead
WAL-MART
Gilbert, AZ
03.2018 - 10.2018
- Supervised associates, delegated tasks, provided training, and ensured compliance with service techniques and company policies.
- Collaborated within teams, addressed customer needs, coordinated tasks, and supported quality work and timelines.
- Developed procedures to meet business goals by collaborating with stakeholders, analyzing data, tracking progress, and identifying improvements.
CAP Team 2
WAL-MART
Gilbert, AZ
11.2015 - 01.2018
- Provided customer service by assisting customers in finding items and checking stock availability.
- Stocked and organized overstocked merchandise.
- Unloaded merchandise trucks and stocked items on the sales floor.
- Organized merchandise in the backroom or receiving area.
- Knowledgeable in disassembling laptops and performing computer maintenance.
Education
GOOGLE IT SUPPORT CERTIFICATION -
ARIZONA STATE UNIVERSITY
Tempe, AZ01-2024
diploma -
Desert Ridge High School
Mesa, AZ01.2015
Some College (No Degree) - Computer Of Sciece
Chandler Gilbert-Community College
Chandler, AZSkills
- Technical support for hardware
- Technical support for software
- Technical support for networks
- Task management
- Network troubleshooting
- Basic scripting
- Automation skills
- PowerShell
- Batch scripting
- Phone Etiquette
- Team Lead
- Effective communication
- Strong interpersonal skills
- Excellent communication
- Computer maintenance
- Customer service
- Communication skills
Certification
- Google It Support Certification-January 2024
Accomplishments
- Awarded Best in the Market for Customer Service 2016,2023
Timeline
Digital Personal Shopper
WAL-MART
01.2020 - Current
Team Lead
WAL-MART
03.2018 - 10.2018
CAP Team 2
WAL-MART
11.2015 - 01.2018
GOOGLE IT SUPPORT CERTIFICATION -
ARIZONA STATE UNIVERSITY
diploma -
Desert Ridge High School
Some College (No Degree) - Computer Of Sciece
Chandler Gilbert-Community College
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