Margaret Palma
Greensboro,NC
Summary
Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Digital Personal Shopper
Walmart
04.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Picked orders, scanned products and packed boxes.
- Coordinated storage locations and product movements.
- Processed and restocked returns.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Communicated with vendors to stay informed of new products and stock availability.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Spirit Halloween
08.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Wireless Advocate
Cricket Wireless
01.2021 - 12.2021
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Answered questions concerning prices and availability of phones and carrier plans.
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Youth Care Worker
CHS Medical
01.2019 - 11.2020
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Responsible for the safety and comfort of unaccompanied children.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
New Hampshire, OH04.2026
Skills
- Display Arrangements
- Team Goals
- Product Knowledge
- Guest Experiences
- Sales Expertise
- Spreadsheet Creation
- Event and Activity Planning
- Technical Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
04.2023 - Current
Sales Associate
Spirit Halloween
08.2021 - 11.2022
Wireless Advocate
Cricket Wireless
01.2021 - 12.2021
Youth Care Worker
CHS Medical
01.2019 - 11.2020
Bachelor of Science - Computer Science
Southern New Hampshire University