Russell Lee Pencek Jr
Arlington,TX
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
10
10
years of professional experience
Work History
Personal Shopper Lead
Sams Club
03.2020 - 05.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
- Assisted management with new hires, holding associate's accountable for not meeting expectations, and off boarding.
- Maintained a clean work environment by keeping orders, storage areas, shelves cleaned, neat, and free of dirt and trash.
- Developed relationships with costumers to ensure each order was fulfilled with quality product, if product was going to missing, or if orders weren't going completed in time.
- Worked alongside other departments to track and locate missing product and ensure on hands are showing accurate numbers.
- Delegated task such as cleaning, completing orders, and loading orders to associates.
- Trained associates in quality control, locating and tracking items, and how to navigate curbside apps to fulfill orders.
Produce Associate
Sams Club
07.2018 - 03.2020
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and worked out trucks daily to rotate fresh product into the runs. Followed first in, first out rules to keep all product in date.
- Assisted in weekly inventory to keep hands on counts correct and investigate any errors in system or on sales floor.
- Culled daily to remove out of date product and key out spoiled product.
- Trained new hires in culling, rotating product, and checking labels for dates and step by step process to locate product and maintaining rotations.
Merchandise Associate
Sams Club
09.2017 - 07.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated signage and price tags to reflect current sales.
- Used pallet jacks to move and position merchandise.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Plumber's Apprentice
Mr. Drip PLumbing
06.2013 - 07.2017
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Followed safety practices and procedures to reduce on-site risks.
- Kept detailed records of work progress and customer interactions.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05.2011
Skills
- Personal Interviews
- Creative Solutions
- Product Knowledge
- Display Arrangements
- Team Goals
- Rewards Tracking
- Compliance Requirements
- Customer Relations
Timeline
Personal Shopper Lead
Sams Club
03.2020 - 05.2023
Produce Associate
Sams Club
07.2018 - 03.2020
Merchandise Associate
Sams Club
09.2017 - 07.2018
Plumber's Apprentice
Mr. Drip PLumbing
06.2013 - 07.2017
High School Diploma -
Mansfield Legacy High School
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