Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Ronald Gonzalez

Hilliard,OH

Summary

Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

15
15
years of professional experience
20
20
Certification

Work History

Personal Shopper

Walmart
02.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Driver

Amazon.Inc
02.2019 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.

Banking Agency Supervisor

Banesco Universal Bank
03.1998 - 03.2013
  • Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
  • Coached and counseled community banking associates to boost performance.
  • Monitored banking associates for customer service.
  • Maintained cash levels following procedures and policies.
  • Supervised opening and closing procedures for office and vault.
  • Complied with established internal controls and policies.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Worked with management team to implement proper division of responsibilities.

Education

High School Diploma -

I.C.E. Del Este, Caracas, Venezuela

Skills

  • Loss Prevention Goals Monitoring
  • Customer Buying Habits
  • Personal Interviews
  • Personal Shopping
  • Accurate Money Handling
  • Special Assignments
  • Providing Feedback
  • Product Knowledge
  • Sales Expertise
  • Payment Processing
  • Personal Grooming Standards
  • Client Needs Assessment
  • Effective Multitasking
  • Safety Rules
  • Entrepreneurial Leadership
  • Performance Goals
  • Creative Solutions
  • Monitor Security
  • Bank Deposits

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Limited Working

Certification

  • Capital legitimation prevention.
  • Products and Service.
  • Cash Management.
  • Visual Banker.
  • Banking Security.
  • Banking Audit.
  • Debit Card Fraud Prevention.
  • Quality Service.
  • Debit Card Fraud Prevention.
  • Team work.
  • Administration and Stress Management.
  • Security Elements Banking.
  • Telephone Answering.
  • Impact and Personal Influence.
  • Competition for Sales.
  • Moral Ethics at Work.
  • Security and Fraud Prevention.
  • Personal Management.
  • Customer Service.

Timeline

Personal Shopper - Walmart
02.2023 - Current
Driver - Amazon.Inc
02.2019 - Current
Banking Agency Supervisor - Banesco Universal Bank
03.1998 - 03.2013
I.C.E. Del Este - High School Diploma,

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Ronald Gonzalez