Karen Murray
West Columbia,SC
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Digital Personal Shopper
Walmart
05.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Loaded and dispense orders for customers or delivery drivers at store
Preschool Teacher
Dolphin Preparatory Academy
08.2021 - 10.2021
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Incorporated music, art and literature into curriculum.
- Assisted and supervised 8 children through entire school day
- Modeled positive behavior and communication skills for students
- Monitored classroom to verify safe and secure environment
- Planned and executed activities to stimulate physical, social and intellectual growth
PRN Community Living Coach
United Cerebral Palsy Of South Carolina
11.2018 - 08.2020
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Provided direct care for individuals with disabilities residing in residential home
- Light housekeeping, cooking and prepping meals
- Transport individuals to and from work and day program services
Community Living Coach/Residential House Manager
United Cerebral Of South Carolina
11.2012 - 11.2018
- Maintained professional relationship with guardians and family members to enhance supportive community culture.
- Completed monthly audit of household spending and other client funds.
- Offered 24-hour on-call support to community living supervisor.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
Education
Some College (No Degree) - Business Administration And Management
Strayer University
Washington, DCSome College (No Degree) - Project Management
Spelman College
Atlanta, GAHigh School Diploma -
CE Murray High School
Greeleyville, SC05.1996
Skills
- Sales Expertise
- Payment Processing
- Accurate Money Handling
- Personal Interviews
- Personal Shopping
- Product Knowledge
- Control of Expenses
- Delivery Management
- Staff Assignments
- Client Needs Assessment
- Cash Counting
- Verbal and Written Communication
- Customer Relations
- Corrective Actions
Timeline
Digital Personal Shopper
Walmart
05.2022 - Current
Preschool Teacher
Dolphin Preparatory Academy
08.2021 - 10.2021
PRN Community Living Coach
United Cerebral Palsy Of South Carolina
11.2018 - 08.2020
Community Living Coach/Residential House Manager
United Cerebral Of South Carolina
11.2012 - 11.2018
Some College (No Degree) - Business Administration And Management
Strayer University
Some College (No Degree) - Project Management
Spelman College
High School Diploma -
CE Murray High School
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