Diamond Thomason
Powder Springs,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
14
14
years of professional experience
Work History
Confirm/canceled Appointments/out of Scope Leads
Bath Planet
02.2023 - Current
- Entered information into system to update status reports.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Called no shows and cancellations to reschedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Senior Mortgage Closer
First Guarantee
12.2020 - 06.2022
- Developed and maintained relationships with local real estate agents.
- Gathered client debt, credit and income information to determine loan eligibility.
- Helped clients fill out loan applications and find ideal loan options.
- Submitted applications to credit analysts.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Medical Claims Examiner/ MSP Closer
Encompass
05.2020 - 12.2020
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Reviewed claims for accuracy before submitting for billing.
- Accurately processed large volume of medical claims every shift.
- Sent clinical request and missing information letters to obtain incomplete information.
- Input claim information and payments into company database.
Default Clerical Specialist/Mortgage Closer
HOMEBRIDGE FINANCIAL SERVICES, LOS
KENNESAW, GA
03.2017 - 02.2020
- Maintained business records by updating customer information.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Proofread and corrected correspondence and reports for error-free documentation.
- Processed and prepared business or government forms and expense reports.
Representative/Manager
Alorica
Kennesaw, GA
10.2015 - 02.2017
- Handled resident complaints and expedited maintenance requests.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
Bartender/Manager
Footprints
Atlanta, Ga
03.2009 - 10.2013
- Successful track record in full service restaurant with manager
- Supervised cleanliness of guest service areas before, during and after service.
- Proven track record of building sales, increasing profits, people development, and QSC improvement
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- 3+ years of bartending experience
Education
Bachelor’s Degree - Accountant
American Intercontinental University
05.2018
Skills
- Encompass
- Insurance Verification
- Strong Work Ethic
- Key Relationship Management
- Recordkeeping Expertise
- Teamwork and Collaboration
- Clear Communication
- Typing 45WPM
- Problem-Solving
- Critical Thinking
- Account Management
- Timesheet Management
- Customer Service
- Positive Attitude
- Overcoming Objections
- Scheduling and Calendar Management
- Conflict Resolution
- Computer Skills
- Schedule Management
- Document Management
- Attention to Detail
- Telephone Etiquette
- Effective Multitasking
- Schedule Coordination
- Production Schedules
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Confirm/canceled Appointments/out of Scope Leads
Bath Planet
02.2023 - Current
Senior Mortgage Closer
First Guarantee
12.2020 - 06.2022
Medical Claims Examiner/ MSP Closer
Encompass
05.2020 - 12.2020
Default Clerical Specialist/Mortgage Closer
HOMEBRIDGE FINANCIAL SERVICES, LOS
03.2017 - 02.2020
Representative/Manager
Alorica
10.2015 - 02.2017
Bartender/Manager
Footprints
03.2009 - 10.2013
Bachelor’s Degree - Accountant
American Intercontinental University
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