Diamond Vanhook
Webster,NY
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Executive
Ampa Events
Rochester, NY
01.2025 - Current
- Managed a portfolio of XX client accounts, consistently meeting or exceeding sales targets
- Developed and maintained strong relationships with key decision-makers within client organizations
- Identified new business opportunities and generated leads through proactive prospecting and networking
- Collaborated with cross-functional teams to develop customized solutions that met clients' specific needs and objectives
- Provided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfaction
- Negotiated contracts, pricing, and terms of agreements to ensure mutually beneficial partnerships
- Prepared sales forecasts, reports, and presentations for internal stakeholders and clients
- Participated in industry conferences, trade shows, and events to expand professional network and promote company offerings
- Analyzed market trends and competitor activities to identify potential growth areas for existing accounts
- Implemented a CRM system that improved efficiency in tracking leads by XX%
- Recognized as top-performing Account Executive for three consecutive quarters
- Consistently ranked among the top five performers out of a team of fifty Account Executives
Sales Representative
Cutco Cutlery
Remote
03.2025 - 11.2025
- Established strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations, showcasing features and benefits to drive sales.
- Managed territory by identifying potential clients and generating new leads consistently.
- Collaborated with team members to develop strategic sales plans that increased market penetration.
General Labor Worker
Anderson Merchandisers, LLC
Webster, NY
06.2025 - 10.2025
- Operated heavy machinery to complete tasks efficiently and safely.
- Coordinated team efforts to meet production deadlines consistently.
- Assisted in training new staff on safety protocols and operational procedures.
- Conducted regular inspections of tools and equipment for maintenance needs.
Executive Accountant/ Sales Rep
Spectrum
Rochester, NY
02.2025 - 05.2025
- Managed financial reporting processes to ensure accuracy and compliance with regulatory standards.
- Developed and implemented budgeting procedures to enhance financial forecasting efficiency.
- Led cross-departmental teams in the evaluation of financial performance metrics and variance analysis.
- Streamlined accounts payable and receivable functions, improving cash flow management practices.
- Collaborated with executive leadership to align financial strategies with organizational goals and objectives.
- Trained junior accounting staff, fostering a culture of continuous learning and professional development within the department.
- Increased sales by implementing promotional strategies and upselling techniques.
- Enhanced customer satisfaction through effective product knowledge and personalized service.
Door to Door Sales
Mad City Windows & Baths
Rochester, NY
11.2024 - 01.2025
- Achieved consistently high sales targets by effectively prospecting and closing deals during door-to-door sales campaigns
- Built strong relationships with customers through excellent communication and interpersonal skills, resulting in a XX% customer retention rate
- Demonstrated exceptional product knowledge to educate potential customers on the features, benefits, and value of products or services
- Utilized persuasive selling techniques to overcome objections and secure sales, resulting in a XX% conversion rate
- Resolved customer complaints or issues promptly and professionally to ensure high levels of customer satisfaction
- Provided feedback to management regarding customer preferences, market trends, and competitor activities
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Collaborated with marketing team to develop targeted promotional materials for specific neighborhoods or demographics
- Maintained accurate records of leads, prospects, and sales activities using CRM software
- Managed a territory of XX households, strategically planning routes for maximum efficiency and coverage
Burger King manager
Burger King
Rochester, NY
06.2022 - 12.2024
- Managed daily operations of a busy Burger King restaurant, ensuring smooth and efficient service
- Led a team of XX employees, providing training, coaching, and performance evaluations to drive excellence in customer service
- Implemented new inventory management system, reducing waste by XX% and improving cost control
- Developed and executed marketing strategies to increase sales and attract new customers
- Maintained high standards of cleanliness, food safety, and hygiene in compliance with company policies and regulations
- Achieved consistently high customer satisfaction ratings through effective communication and problem-solving skills
- Created employee schedules to optimize staffing levels while minimizing labor costs
- Monitored financial performance by analyzing sales data, controlling expenses, and maximizing profitability
- Collaborated with suppliers to ensure timely delivery of quality ingredients at competitive prices
- Implemented staff training programs on product knowledge, customer service techniques, and operational procedures
- Conducted regular meetings with the team to provide feedback, address concerns, and foster a positive work environment
UPS Package Handler
UPS
Rochester, NY
08.2023 - 02.2024
- Received, inspected, and stored incoming shipments of materials and products in an organized manner
- Maintained accurate inventory records using computerized systems, ensuring proper stock levels at all times
- Picked and packed orders accurately and efficiently according to customer specifications
- Operated forklifts and other warehouse equipment safely to move, stack, or retrieve items as needed
- Performed regular quality checks on products to identify any damages or defects before shipping them out
- Trained new employees on proper handling of materials, equipment operation, and safety protocols
Shift Leader
McDonald's
Rochester, NY
01.2023 - 01.2024
- Run a shift handle cash &
- Take care of customers with diligence and efficiency
- Prepared food items according to standardized recipes and procedures, ensuring consistent quality and taste
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Maintained cleanliness and organization of work area, following all safety and sanitation guidelines
- Collaborated with team members to ensure efficient operations during peak hours
- Managed inventory levels by restocking supplies as needed to avoid shortages
- Operated various kitchen equipment such as fryers, grills, and microwaves in a safe manner
- Followed proper food handling procedures to prevent cross-contamination and maintain food safety standards
- Assisted in training new team members on company policies, procedures, and job responsibilities
- Handled customer inquiries or complaints promptly and professionally to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork and cooperation among colleagues
- Consistently achieved high scores on mystery shopper evaluations for excellent service delivery
Shift Manager
The French quarter
Rochester, NY
05.2019 - 08.2020
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
- Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
- Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
- Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
- Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
- Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
- Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
- Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
- Consistently achieved XX% upselling rate by recommending additional menu items or promotions to increase sales revenue
Office Manager
Ferrell trucking
Rochester, NY
08.2013 - 12.2018
- Driving trucks , handling money, sales, load & unload
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Operated a commercial truck to transport goods and materials to designated locations
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Ensured compliance with all traffic laws and regulations while operating the vehicle
- Delivered goods in a timely manner, meeting or exceeding customer expectations for on-time delivery
- Performed routine inspections and maintenance on the truck to ensure its safe operation
Education
High School Diploma -
Olympia High
Rochester, NYSkills
- Utilized advanced analysis skills to support strategic decision-making and enhance operational efficiency
- Developed and implemented customer relationship management initiatives to foster long-term partnerships
- Enhanced operational efficiency by managing various office functions and supporting team initiatives
- Led initiatives to optimize Salesforce usage across departments Oversaw training sessions for staff to improve proficiency in CRM tools Collaborated with stakeholders to align Salesforce capabilities with business objectives
- Oversaw front desk operations to enhance guest experience and satisfaction Coordinated with housekeeping and maintenance teams to ensure timely room readiness Developed and implemented efficient check-in and check-out procedures to streamline operations
- Conducted automotive repair tasks to enhance vehicle performance and reliability
- Facilitated transportation services to support logistical needs and enhance efficiency
- Implemented effective time management strategies to streamline workflows and meet deadlines
- Oversaw daily operations of childcare services to enhance child development Coordinated educational programs and activities to foster learning and growth Cultivated a supportive atmosphere for children and families
- Conducted negotiations to resolve conflicts and enhance stakeholder relationships
- Utilized strong communication skills to enhance team interactions and ensure clarity in project objectives
- Led initiatives to optimize document management processes using Microsoft Office applications Managed team efforts to enhance data analysis and reporting capabilities with Excel Oversaw the development of impactful presentations to drive strategic objectives using PowerPoint
- Utilized comprehensive computer skills to support project execution and team collaboration
- Oversaw implementation of CRM software to streamline customer relationship management processes Coordinated training sessions for staff to maximize software utilization Drove improvements in customer engagement through strategic use of CRM tools
- Evaluated profit and loss data to support strategic financial planning
- Oversaw team management initiatives to foster collaboration and productivity
- Oversaw daily operations to optimize guest satisfaction and service efficiency Coordinated with staff to implement best practices in hospitality management Developed training materials to elevate team performance and service quality
- Implemented strategies to maintain high availability, enhancing user access and satisfaction
- Managed cash handling operations to maintain financial integrity and security
- Developed and maintained strong client relationships to support business growth and retention
- Cultivated and maintained relationships with business clients to support sales growth and customer retention
- Crafted detailed service documentation to support operational efficiency and clarity
- Managed staff scheduling and resource allocation to optimize productivity during shifts
- Oversaw logistics for heavy lifting operations, ensuring timely completion of tasks Coordinated with team members to optimize workflow and enhance safety protocols Managed resources effectively to support heavy lifting initiatives
- Cultivated a positive work environment to enhance team performance and morale
- Oversaw loading and unloading processes to optimize workflow and resource allocation Coordinated with team members to enhance operational efficiency and minimize delays Implemented best practices for material handling to improve safety and productivity
- Managed daily activities within dealership to enhance sales performance and client relations
- Crafted and presented meals to enhance dining experiences and customer satisfaction
- Managed financial records and transactions to support organizational budgeting and reporting processes
- Oversaw care plans for senior residents to ensure personalized support and engagement Collaborated with healthcare professionals to address individual needs and improve overall health outcomes Trained and mentored junior staff to enhance service delivery and team performance
- Developed and implemented pricing strategies to enhance market competitiveness
- Oversaw typing operations to ensure timely completion of documentation Coordinated with team members to streamline data entry processes Enhanced overall efficiency by implementing best practices in typing and documentation management
- Conducted door-to-door campaigns to promote products and services effectively
- Led strategic development programs to align with organizational goals Managed training initiatives to foster professional growth and skill enhancement Oversaw the creation and implementation of comprehensive training plans
- Developed and implemented targeted marketing campaigns to drive customer engagement
- Facilitated exceptional dining experiences to enhance customer satisfaction and loyalty
- Oversaw sales management operations to enhance team performance and customer satisfaction
- Oversaw customer service operations to drive team performance and enhance client satisfaction Developed strategies to address customer needs and improve service efficiency Trained staff on best practices for customer engagement and support
- Executed social media management initiatives to foster audience engagement and community growth
- Led initiatives to enhance sales strategies and improve customer engagement Oversaw training sessions for new team members to ensure alignment with company objectives Collaborated with marketing to develop campaigns that increased brand visibility and customer reach
- Oversaw project management processes to align team efforts with organizational goals and client expectations
- Utilized Google Suite tools to facilitate efficient communication and project management
- Led initiatives to engage potential clients via cold calling strategies Developed and implemented outreach plans to enhance customer acquisition efforts Fostered relationships with prospects to drive sales growth
- Cultivated client relationships through proactive outside sales efforts to enhance customer satisfaction and loyalty
- Engaged in diverse clinical settings to enhance patient outcomes and support healthcare teams
- Streamlined office management processes to enhance productivity and efficiency
- Utilized organizational skills to streamline workflow and enhance team efficiency
- Executed strategic technical sales processes to support client needs and drive revenue growth
- Management
- Sales
Certification
Driver's License
Timeline
General Labor Worker
Anderson Merchandisers, LLC
06.2025 - 10.2025
Sales Representative
Cutco Cutlery
03.2025 - 11.2025
Executive Accountant/ Sales Rep
Spectrum
02.2025 - 05.2025
Account Executive
Ampa Events
01.2025 - Current
Door to Door Sales
Mad City Windows & Baths
11.2024 - 01.2025
UPS Package Handler
UPS
08.2023 - 02.2024
Shift Leader
McDonald's
01.2023 - 01.2024
Burger King manager
Burger King
06.2022 - 12.2024
Shift Manager
The French quarter
05.2019 - 08.2020
Office Manager
Ferrell trucking
08.2013 - 12.2018
High School Diploma -
Olympia High