Diamond Vaughn
Washington,DC
Summary
Service-driven Front Desk Agent with 9+ years of experience delivering exceptional guest experiences in high-volume environments. Skilled in guest check-in/check-out, reservations, billing, and payment processing. Known for anticipating guest needs, resolving concerns efficiently, and maintaining luxury hospitality standards. Seeking to contribute to Marriott International by providing seamless, personalized guest experiences.
Overview
11
11
years of professional experience
Work History
Beauty Associate
Ulta Beauty
Hyattsville, MD
07.2025 - Current
- Provided exceptional customer service by assisting clients with product selections and beauty consultations.
- Implemented visual merchandising standards to optimize product presentation and boost customer interest.
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Assisted clients with makeup application techniques for various events, resulting in increased confidence and satisfaction.
- Participated in ongoing training sessions to stay current with industry trends, products, and best practices.
Lead Concierge
HireOne
Washington, DC
01.2025 - 03.2025
- Supervised concierge team, mentoring staff on best practices and customer engagement strategies.
- Managed guest inquiries and provided personalized service to enhance overall experience.
- Trained new staff on concierge procedures, fostering a culture of excellence and teamwork.
- Assessed guest feedback to identify areas for improvement and implemented solutions accordingly.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Greeted guests upon arrival by providing warm welcome.
Sales Supervisor
Haggar
Arlington, VA
10.2024 - 01.2025
- Supervised sales team, ensuring adherence to company policies and procedures.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Analyzed sales data to identify trends, optimizing product placement and inventory management.
- Coordinated promotional events, increasing store traffic and enhancing brand visibility.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Key Holder
The Cosmetics Company Store
Oxon Hill, MD
06.2023 - 10.2024
- Oversaw cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Managed daily store operations, ensuring exceptional customer service and visual merchandising standards.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Developed tailored marketing strategies to promote new product launches and events.
- Collaborated with team members to achieve sales goals on three occasions through strong customer service and product knowledge
Lead Cashier
Ulta Beauty
Arlington, Va - White Marsh, MD
01.2016 - 06.2023
- Recognized as Top District Performer (2018)
- Processed both cash and card purchases and returns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
Guest Experience Representative
Nationals Ballpark
Washington, DC
03.2016 - 10.2021
- Awarded Employee of the Month (2018)
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Education
Diploma -
Surrattsville High School
Clinton, MD06.2015
Skills
- Guest Check-In/Check-Out
- Reservations
- Billing & Payments
- Cash Handling
- Customer Service
- Conflict Resolution
- Front Desk Operations
- Reports & Logs
- Phone Etiquette
- Yardi
- Canva
- Adobe Photoshop
Timeline
Beauty Associate
Ulta Beauty
07.2025 - Current
Lead Concierge
HireOne
01.2025 - 03.2025
Sales Supervisor
Haggar
10.2024 - 01.2025
Key Holder
The Cosmetics Company Store
06.2023 - 10.2024
Guest Experience Representative
Nationals Ballpark
03.2016 - 10.2021
Lead Cashier
Ulta Beauty
01.2016 - 06.2023
Diploma -
Surrattsville High School