NICQUAYNE SPENCER
Summary
Front Desk Agent handling guest check-ins, check-outs, reservations, cancellations, room assignments, and payment processing in a resort setting. Coordinates with housekeeping and other departments to keep guest records accurate, support occupancy tracking, and resolve inquiries, complaints, and special requests. Delivers clear front desk communication across phone, email, and in-person service while guiding guests on amenities and local attractions.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Sole East Resort
Montauk, New York
04.2026 - 11.2026
- Completed [number] guest check-ins daily while greeting arrivals and confirming room assignments.
- Processed guest payments, resort fees, and refunds accurately while maintaining organized transaction records.
- Resolved guest inquiries, complaints, and special requests professionally to support a positive resort experience.
- Coordinated with housekeeping and other departments to keep room status updates aligned with daily operations.
- Maintained accurate reservation details, guest records, and front desk documentation to support smooth daily operations.
Junior Accountant (Temporary)
L&M Meats Grocery & Caribbean Pantry Deli
Runaway Bay, St. Ann
10.2024 - 01.2025
- Processed [number] invoices weekly to keep accounting records current and support payment monitoring.
- Organized and verified financial documents to maintain accurate records and improve filing consistency.
- Assisted with financial reports and invoice processing across daily accounting workflows.
- Supported daily financial recordkeeping and administrative tasks in a busy retail setting.
- Monitored payment activity and flagged discrepancies to help keep account balances accurate.
- Maintained orderly document files for quick retrieval and smoother financial follow-up.
Food Preparation & Catering
Food & Pastry Catering
01.2018 - 01.2025
- Maintained consistent product quality and timely service to support customer satisfaction in a busy catering setting.
- Built repeat business through reliable service, positive customer interactions, and responsive communication.
- Managed order fulfillment carefully to keep purchases accurate, efficient, and ready for customers.
Sales Associate
Tammy's Hair and Beauty Supplies
Runaway Bay, St. Ann
01.2024 - 08.2024
- Responded to customer concerns professionally to support a positive shopping experience.
- Maintained a clean, organized store layout that made products easier to locate.
- Kept merchandise neatly arranged to support efficient browsing and replenishment.
Education
Diploma - Practical Nursing
HEART/NSTA Trust
Ocho Rios, St. Ann, JamaicaHigh School Diploma -
Iona High School
Tower Isle, St. Mary, JamaicaSkills
- Front Desk Operations
- Guest Check-In/Check-Out
- Reservation Management
- Guest Relations & Customer Service
- Payment Processing & Cash Handling
- Guest Record Management
- Phone & Email Communication
- Administrative Support
- Problem-Solving
- Microsoft Office Suite
- Time Management
- Inventory Coordination
ADDITIONAL INFORMATION
Languages: English (Native)
Personal Information
Title: FRONT DESK AGENT | GUEST SERVICES | CONCIERGE
Timeline
Front Desk Agent
Sole East Resort
04.2026 - 11.2026
Junior Accountant (Temporary)
L&M Meats Grocery & Caribbean Pantry Deli
10.2024 - 01.2025
Sales Associate
Tammy's Hair and Beauty Supplies
01.2024 - 08.2024
Food Preparation & Catering
Food & Pastry Catering
01.2018 - 01.2025
Diploma - Practical Nursing
HEART/NSTA Trust
High School Diploma -
Iona High School