Diamond Venable
Milwaukee,WI
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Maximus
01.2022 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Manager
K&D Auto Detailing
08.2020 - 01.2022
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Staffing Coordinator
The Job Store
06.2015 - 11.2017
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
Education
No Degree - Business Administration And Management
UWM
Milwaukee, WI 53211High School Diploma -
Hope Christian High School
3215 N Doctor M.L.K. Jr Dr, Milwaukee, WI 5321206.2011
Skills
- Care Coordination
- Performance Tracking
- Records Management
- Case Management
- Conflict Resolution
- Emotional Awareness
- Staff Management
- Quality Assurance Controls
Accomplishments
- Achieved "Best of Best in Company" through effectively keeping high scores for case management reports for monthly audits.
Certification
- Community Building Skills Training - 14 Hours of Community Building completion date 4/28/2023
Timeline
Case Manager
Maximus
01.2022 - Current
Manager
K&D Auto Detailing
08.2020 - 01.2022
Staffing Coordinator
The Job Store
06.2015 - 11.2017
No Degree - Business Administration And Management
UWM
High School Diploma -
Hope Christian High School