Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diamond  Washington

Diamond Washington

Stafford,TX

Summary

Proven track record in child supervision and customer service, demonstrated during tenure at Divine Angels Learning Academy. Excelled in managing high-stress situations with patience and empathy, enhancing customer satisfaction and safety standards. Skilled in time management and effective communication, achieving significant improvements in operational efficiency and client loyalty. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Babysitter

Sittercity
08.2014 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Customer Service Representative

VSP Vision Care
10.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Child Care Supervisor

Divine Angels Learning Academy
09.2020 - 09.2022
  • Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
  • Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
  • Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
  • Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
  • Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
  • Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
  • Coordinated field trips as enriching experiences aligned with curricular objectives aimed at broadening children''s understanding of real-world applications.
  • Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.

Call Center Representative

Alorica
10.2019 - 09.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Chat Representative

Uber Eats
09.2018 - 10.2019
  • Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
  • Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
  • Adapted communication style according to individual customer preferences, creating a tailored support experience.
  • Promoted additional products or services when appropriate, contributing to company revenue growth.

Customer Service Representative

Sutherland Global
08.2016 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Summer Camp Counselor

Divine Angels Learning Academy
06.2014 - 08.2016
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.

Education

Associate of Science -

American InterContinental University
Houston, TX
05.2018

High School Diploma -

Mayde Creek High School
Houston, TX
06.2014

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Following Directions
  • Dependability
  • Reliability and punctuality
  • Flexible scheduling
  • Maintaining safe environment
  • Child Supervision

Timeline

Customer Service Representative

VSP Vision Care
10.2022 - 07.2024

Child Care Supervisor

Divine Angels Learning Academy
09.2020 - 09.2022

Call Center Representative

Alorica
10.2019 - 09.2020

Customer Service Chat Representative

Uber Eats
09.2018 - 10.2019

Customer Service Representative

Sutherland Global
08.2016 - 09.2018

Babysitter

Sittercity
08.2014 - Current

Summer Camp Counselor

Divine Angels Learning Academy
06.2014 - 08.2016

Associate of Science -

American InterContinental University

High School Diploma -

Mayde Creek High School
Diamond Washington