Diamond Williams
Philadelphia,PA
Summary
To achieve a position that enables me to use my skills, training, and experience in an office setting. While also maintaining positive relationships and growth within the company. Proficient in a range of computer applications and software.
Overview
15
15
years of professional experience
Work History
Account Receivable Clerk
Envision Healthcare Services
07.2018 - 09.2021
- Responsible for writing off accounts that are not collectable
- Filing, sorting, and distributing documents, medical records, correspondences etc
- Identifying problems as they come and take the proper actions to solve them
- Completing appeals to overturn denial for payment
- Maintaining proficiency and level of knowledge with all systems required to complete a task
Accounts Payable Clerk
NFI Logistics for Robert Half
07.2018 - 06.2023
- Match, batch, and code invoices, resolve A/P issues, update and reconcile sub-ledger to G/L, and process checks and expense reports.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Service Representative
Axion Healthcare Services
09.2008 - 07.2018
- Managing large volume of calls of customers and potential clients regarding insurance policies, answering inquiries about products, and beginning enrollment processes of new customers.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Administration
DeVry University
Philadelphia, PaSkills
- And characteristics
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- Microsoft Suites
- Epic Systems
- Google Suite
- Lawson ERP Software
- Page 2
Timeline
Account Receivable Clerk
Envision Healthcare Services
07.2018 - 09.2021
Accounts Payable Clerk
NFI Logistics for Robert Half
07.2018 - 06.2023
Customer Service Representative
Axion Healthcare Services
09.2008 - 07.2018
Bachelor of Science - Business Administration
DeVry University
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