Diamond Wilson
Queens,NY
Summary
Motivated health professional with years of experience in Education, customer service, patient/student care and team management. I have an eye for detail, and a patient first approach. I am seeking a role where I can apply my public health skills to impact health outcomes through managed care.
Overview
10
10
years of professional experience
Work History
MLTC Program Coordinator
Centene
, NY
02.2023 - Current
- Provided comprehensive non-medical administrative support to care management team, ensuring efficient operations.
- Managed participant assignments, adhering to Centene policies, resulting in streamlined workflows and optimal utilization management.
- Maintained meticulous records, files, and documentation, reducing retrieval time by 25% and enhancing information accessibility.
- Demonstrated expertise in data entry, accurately inputting new authorizations and modifications into systems such as Facets, CCA, and Salesforce maintaining a 97.5% accuracy rate.
- Assessed and monitored inpatient census, promoting participant compliance through diligent appointment verification and lab result tracking.
Director of Workforce and Employment
Commonpoint Queens
Queens, NY
06.2022 - 01.2023
- Orchestrated work readiness and job placement initiatives for 230 NYC youth, imparting essential work readiness skills.
- Fostered relations with businesses across all 5 boroughs, securing employment/internship opportunities in 20 diverse businesses.
- Cultivated strategic partnerships in allied health, IT, and hospitality fields, expanding placement options.
- Designed and implemented employee orientation and training programs, enhancing onboarding experiences.
- Contributed to workforce development by nurturing employer and community relationships.
Paraprofessional
New York City Board of Education
Queens, NY
02.2014 - 06.2022
- Collaborated with a team of 7 stakeholders to create individualized education plans for students with behavioral needs.
- Implemented effective instructional strategies for students with various disabilities, improving achievement outcomes.
- Analyzed quarterly test data to tailor differentiated lesson plans, addressing individual learning needs.
- Contributed to cognitive and behavioral advancements, positively impacting the academic journeys of 30 students annually.
Speech Pathologist Intern
Ahava Medical Center
Brooklyn, NY
02.2021 - 05.2021
- Set speech therapy goals for 10+ patients, delivering group and individual therapy sessions that improved fluency and articulation by 20%.
- Conducted comprehensive assessments to diagnose communicative deficits and identify equipment requirements.
- Documented patient progress and therapeutic outcomes, through targeted interventions.
- Developed valuable experience in clinical practice and patient-centered care.
Laboratory Specialist
Northwell Hospital
Manhasset, NY
09.2018 - 11.2019
- Utilized Epic, Cerner Millennium, and Sunrise (Allscripts) for clerical duties while analyzing experimental data and preparing reports, contributing to efficient research operations.
- Scheduled and coordinated laboratory work, overseeing tasks and ensuring the timely completion of research projects.
- Processed and evaluated an average of 500 specimens and tissue cultures daily, maintaining a high level of accuracy and contributing to reliable data analysis.
SYEP Intake Manager
Central Queens Y
Forest Hills, NY
03.2017 - 09.2017
- Managed intake processes for 3,000 participants, while meticulously auditing files, timesheets, and evaluations.
- Spearheaded participant support initiatives, engaging in proactive communication via phone calls, meetings, and site visits, resulting in a 30% reduction in participant-related issues.
- Acted as a liaison between participants, worksites, and contractors, ensuring smooth program operations.
- Demonstrated strong organizational skills and attention to detail while troubleshooting issues proactively.
- Contributed to the success of the Summer Youth Employment Program through efficient management and participant engagement.
Medicaid Improvement Specialist
I Pro
Lake Success, NY
11.2015 - 08.2016
- Determined patient eligibility for Medicaid-related services, enhancing coordinated care for over 200 New York State hospitals and their Medicaid patients.
- Managed patient medical records, ensuring accurate tracking during transit and contributing to efficient administrative processes.
- Prepared comprehensive reports for providers, hospitals, and agencies, offering valuable insight and recommendations based on evaluation findings.
Education
Bachelor’s of Science - Public Health, Health & Society
SUNY College
Westbury, NY05.2021
Associate of Arts - Communications, Speech
Nassau Community College
Garden City, NY01.2016
Skills
- Microsoft Office
- Google Suite
- Relationship Building
- Effective Communication
- Performance Management
- Customer Service
- Leadership
- Project Management
Timeline
MLTC Program Coordinator
Centene
02.2023 - Current
Director of Workforce and Employment
Commonpoint Queens
06.2022 - 01.2023
Speech Pathologist Intern
Ahava Medical Center
02.2021 - 05.2021
Laboratory Specialist
Northwell Hospital
09.2018 - 11.2019
SYEP Intake Manager
Central Queens Y
03.2017 - 09.2017
Medicaid Improvement Specialist
I Pro
11.2015 - 08.2016
Paraprofessional
New York City Board of Education
02.2014 - 06.2022
Bachelor’s of Science - Public Health, Health & Society
SUNY College
Associate of Arts - Communications, Speech
Nassau Community College