Diamond Wilson

• Deliver excellent customer service by resolving inquiries and complaints in a timely, accurate manner.
• Handle inbound calls, chats, emails, and social media responses (via X) to support residents effectively.
• Manage escalated or complex customer requests, partnering with internal departments to develop solutions that meet caller needs.
• Utilize strong interpersonal skills to build relationships and provide personalized assistance.
• Maintain a calm, professional tone in high‑stress situations and effectively de‑escalate tense interactions.
• Promote high customer satisfaction through friendly, knowledgeable, and consistent service.

• Assisted officers with road hazards, traffic accidents, crime scenes, and parade patrol.
• Participated in MPD ride‑alongs and supported community relationship‑building.
• Helped with dispatch activities and enforced parking requirements.
• Educated students and young adults about police operations and responsibilities.

• Scheduled appointments and managed daily patient check‑in/check‑out processes.
• Supported outreach programs and community health initiatives.
• Performed STI and pregnancy testing as part of patient services.