DIAMOND F. LOMAX

(Contracted to the Bureau of Alcohol, Tobacco, Firearms, and Explosives)

• Performed image and correlation reviews to determine possible leads on the Integrated Ballistic Identification Systems (IBIS) equipment
• Applied experience and judgment in selecting procedures to be followed and in searching for interpreting, selecting or coding items to be entered from a variety of document sources
• Analyzed, summarized, reported, and shared information with co-workers, senior staff, and members of law enforcement
• Performed quality control review of images for National Integrated Ballistics Information Network (NIBIN) Partner sites

Leadership:

• Served as a trainer for several new hire groups and conducted one-on-one on the job training
• Led presentations during new hire training classes
• Created training manuals to assist in new hire training
• Served as a weekly peer reviewer to ensure accuracy and error free material before submission to law enforcement agencies

• Assist customers in their shopping experience based on their wants and needs
• Assist in visual merchandising and organizing the sales floor
• Restock sales floor when merchandise is low or out of season
• Custodial responsibilities
• Promote store events and storewide sales

Leadership:

• Conducted team meetings
• Helped plan dispersal of daily workload
• Assisted with visual marketing and displays

Trained new team members

• Answer phone calls regarding healthcare inquiry
• Assist healthcare providers with insurance/co pay inquiry for patients
• Process procedure authorizations