Diamond M Davis
Chicago,IL
Summary
Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nursing Support Assistant
University of Chicago
10.2022 - 09.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Account Manager
Discover
06.2021 - 10.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Mental Health Technician
Chicago Read Mental Health Center
09.2019 - 06.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Customer Service Representative
Professional Healthcare
01.2018 - 09.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
PSE Mail Processing Clerk
United States Postal Service
11.2015 - 01.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Proved successful working within tight deadlines and a fast-paced environment.
CNA - Certified Nursing Assistant
PINE CREST NURSING HOME
05.2014 - 11.2015
- Assist residents with everyday living and daily activities -Daily ADL's - ROM( Range of motions activities)
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Certification of Nursing - Nursing
Adonis College of Nursing
Dolton, IL05.2014
High School Diploma -
Thornwood High School
05.2012
Skills
- Integrity
- Care Plan Implementation
- Reliable Team Player
- Patient Assessments
- Responding to Emergencies
Additional Information
- Looking to obtain a position in which my skills will help a company grow.
Certification
CPR/BLS
Timeline
Nursing Support Assistant
University of Chicago
10.2022 - 09.2023
Account Manager
Discover
06.2021 - 10.2022
Mental Health Technician
Chicago Read Mental Health Center
09.2019 - 06.2021
Customer Service Representative
Professional Healthcare
01.2018 - 09.2019
PSE Mail Processing Clerk
United States Postal Service
11.2015 - 01.2018
CNA - Certified Nursing Assistant
PINE CREST NURSING HOME
05.2014 - 11.2015
Certification of Nursing - Nursing
Adonis College of Nursing
High School Diploma -
Thornwood High School
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